Customer Account Specialist

Customer Account Specialist / Front Office Administrator

Signarama Menomonee Falls is looking for a Customer Account Specialist / Front Office Administrator to join our growing, multi-location team.

This position combines customer service, estimating, project coordination, and marketing support. You'll be the first point of contact for clients and the communication hub that keeps projects moving smoothly.

Responsibilities

• Greet walk-in customers, answer phones, and respond to inquiries promptly and professionally.
• Prepare and deliver accurate sign and graphics estimates.
• Support outside sales staff with vendor quotes and purchasing for outsourced products.
• Coordinate project details with design, production, and installation teams.
• Manage permits, schedules, and customer communications throughout the project.
• Oversee quality control to ensure every job meets Signarama standards.
• Assist with marketing efforts including project photos, videos, and social media ideas.
• Maintain an organized, professional front office environment.

Qualifications

• Customer service, estimating, purchasing, or project coordination experience (sign industry a plus).
• Strong communication and organizational skills with attention to detail.
• Proficient in Microsoft Office; willing to learn our point of sale and CRM software programs.
• Ability to multitask and thrive in a fast-paced environment.
• Positive, team-oriented attitude and commitment to customer satisfaction.

Benefits

• Competitive pay and paid time off.
• Health, dental, and vision insurance.
• Short-term disability and life insurance (company paid).
• 401(k) with company match after one year.
• Paid holidays.
• Career growth opportunities across multiple Signarama and YESCO locations.
• Supportive, innovative team culture focused on excellence and collaboration.

Signarama is the world's largest sign and graphics franchise, and our Menomonee Falls location is part of a growing Wisconsin network dedicated to helping businesses stand out through professional signage and branding solutions. If you enjoy variety, creativity, and seeing projects go from concept to completion — we want to hear from you! Apply today and join the team that brings brands to life.

Compensation: $21.00 - $25.00 per hour.