Customer Service Specialist (3년 이상, SAP 활용 우대, 1년 계약직)

Customer Service Coordinator

Coordinating and executing customer service activities, including order management, customer communications, managing customer's complaints and special handling tasks.

Responsible for compliance with global, business, and department processes, procedures, and practices, including Basic Safety Process, Product Stewardship, regulatory and SOX requirements.

Managing customer incoming/outgoing emails, phone calls, customer websites or company websites, faxes and other customer specific requirements in the business.

Provide vendor managed inventory for order replenishment if applicable

Managing special handling tasks for electronic customers including consignment activities, blanket purchase order management, customer website transactions, forecasts and replenishment orders, stock reconciliation and other special requests for the business.

Communicating effectively with different functional teams in the business and support functions including Sales, Sales Support, Supply Chain, Quality and Market Management.

Create billing documents and issue tax invoice

Manage and coordinate customer returns such as full container, empty container, refurbishing container, customer owned containers.