Account Manager

Work Your Magic With Us!

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimageable with us.

A candidate should be a graduate or post graduate mainly B. Pharm/ M. Pharm/B Tech/M Tech/Msc Micro/Msc Biotechnology/B.E. Chemical. MBA will be an added advantage. With 6 to 7 years experience in Life science industry and should have minimum 2/3 years Key Account Management experience. Candidate from Competition like Pall, Sartorius, GE, Thermo is preferred.

Job Summary

Responsible for achieving sales goals, from key customer accounts. Develops and executes Key Account Management plan. Identifies customer needs and develops solutions. Grows Merck share within the account. Resolves customer issues. Maintains a pipeline of short and long-term growth opportunities. Collaborates and coordinates with appropriate stakeholders.

Primary Responsibilities

• Understand customer processes like Vaccine, mAb manufacturing
• Understand customer pain points and work towards providing solution from Merck offerings
• Develop and execute Key Account Long term and Short term strategies
• Responsible for achieving assigned sales goals
• Develops Key Account management plans and coordinates activities with Support Group
• Analyses account and various departments and identifies opportunities to accelerate revenue growth
• Maintains an in-depth understanding of the account seeded base including customer projects
• Engages with customers to build and maintain relationships
• Assesses customer needs and identifies opportunities to growth Merck's presence in the account
• Communicates value propositions and educates customers on new products and innovative technology
• Develops quotes and negotiates with the customer
• Manages the end to end sales process for assigned products ensuring buy-in across all relevant customer stakeholders
• Resolves customer issues
• Maintains an in depth understanding of the competitive landscape within Key Accounts
• Maintains technical knowledge in assigned product group or area of science
• Builds business acumen and selling skills including problem solving, negotiation and relationship management
• Inputs customer information and opportunities into the CRM system
• Develops and maintains a short and long-term opportunity growth opportunity pipeline
• Generates leads from existing and new accounts for assigned products and those outside the assigned portfolio.
• Manages Key customer account wholly & sole responsibility in delivering world class customer satisfaction.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!