Customer Support Associate (deutsch Und Niederländisch) (m/w/d)

Customer Support Specialist:in (Deutsch Und Niederländisch) (M/W/D)

We are looking for an experienced Customer Support Specialist:in (Deutsch und Niederländisch) (m/w/d) to join our dynamic team. The ideal candidate is responsible for providing outstanding customer service and seamless support to our customers in using our POS and E-Commerce software solutions. This role requires a strong background in customer service, a good understanding of IT, and knowledge in the area of online hardware and networks.

Main Tasks:

Customer Support: Main point of contact for customer inquiries and issues, maintaining strong relationships and ensuring customer satisfaction

Technical Support: Providing technical support for our POS and E-Commerce software, resolving technical problems and guiding customers in the use of our products

Coordination: Coordinating with internal teams, including product, development, sales, and IT, to ensure all customer inquiries and issues are handled efficiently

Training: Developing and conducting training programs for customers to ensure they are able to use our software solutions effectively

Documentation: Creating and maintaining comprehensive documentation, including user manuals, FAQs, and support tickets

Problem Solving: Identifying potential problems and risks in the use of our products and developing strategies to quickly resolve them

Feedback: Collecting and forwarding customer feedback and feature requests to the product team to continuously improve our software solutions

Continuous Improvement: Constantly evaluating and improving support processes to enhance efficiency and customer experience

Qualifications:

Experience: At least 3 years of experience in customer service, preferably in the software or IT industry

Technical Skills: Good understanding of IT infrastructure, online hardware, and networks. Experience with POS and E-Commerce systems is highly desirable

Communication: Excellent verbal and written communication skills, ability to convey complex technical concepts to non-technical stakeholders

Problem Solving Skills: Strong analytical and problem-solving abilities, proactive approach to identifying and resolving issues

Customer Orientation: Proven ability to manage customer requirements and exceed expectations, with a focus on delivering exceptional services

Time Management: Ability to efficiently manage multiple tasks and priorities

Teamwork: Ability to collaborate in a cross-functional team to find the best possible solutions for our customers

Languages: Native German proficiency preferred, fluent English and Dutch (B2-C1)

Perks & Benefits

What You Can Expect From Us:

A Recipe for Success: We are 11 years old this year and are known as specialists in the gastronomy/delivery industry. With SIDES, you represent a leading player in this field.

Add Ownership: We offer you the opportunity to shape your talent and ideas. You have freedom and responsibility in your daily work within your team.

High-Quality Work Equipment: You will receive top-quality equipment to successfully carry out your work. In the office, you can expect modern devices and ample space for pleasant interactions with the SIDES team.

Hungry for Growth: Personal growth and continuous learning are our top priorities. We conduct regular feedback cycles, promote an open feedback culture, and offer targeted training opportunities to help you grow individually and as a team.

Perks:

• Corporate benefits, access to multiple employee discounts
• Discount on a gym membership
• E-learning opportunities
• Mental health app setup: InstaHelp
• Snacks and drinks in the office

Baking a Positive Workplace: You will experience a fantastic, perfectly connected office in the heart of Berlin (Schöneberg).

Sounds like what you’ve been looking for? Then we look forward to your detailed resume including salary expectations and earliest possible start date.