Strategic Client Account Manager

Strategic Client Account Manager

As an independent Australian firm with a long history and a big heart, we have a rich story to tell. Our spirit is built on the power of relationships with our people, clients and communities.

At Sparke Helmore, you'll be actively involved as part of a diverse, genuine and friendly team. We'll help you harness your ambition and take your skills to new heights with exposure to outstanding clients and easy access to exceptional leaders and mentors.

Your story is yours to define. We'd like to be part of it and for you to be part of ours.

Due to growth, we have an exciting opportunity for a Strategic Client Account Manager to join our Sydney office working with the Head of Business Development, Zac Robinson.

About the Role

The role supports the firm's Strategic Account Management program and will involve acting as a relationship manager to key clients in the Insurance sector.

Working closely with the Client Relationship Partners for each client, relevant legal service teams across multiple Practice Groups, and the wider Business Development team, you will act as the voice of the clients to the firm. Primary objectives include maintaining long term relationships in line with strategic client plans; co-ordinating and project managing complex client initiatives across the firm; and developing complexity in the client relationship through cross-practice multi-jurisdictional growth.

Key responsibilities include:

• Develop and manage key client plans that are aligned with firm strategy and report to senior leadership on client performance and strategic plan execution.
• Track pipeline opportunities and take an active leadership role in all quotes and tenders for key clients across all areas of law.
• Map key stakeholders and monitor firm-to-client interactions and activity.
• Where appropriate, serve as the lead point of contact for the client on non-legal issues for the client.
• Work closely with Business Development and Marketing team members on the execution of relationship activities, including events, thought leadership campaigns, and practice-specific activities ensuring quality control in all marketing and business development communications to the client.
• Work with partners and legal teams to ensure consistent service delivery and provide training and development to legal working teams on client needs and preferences.

About You

• Must have an understanding and experience in client relationship management within a law firm or other professional services environment.
• Experience in or understanding of the insurance industry is advantageous.
• Have a proactive, client first approach with strong commercial awareness.
• A genuine interest in keeping up to date on clients' industry trends.
• Strong influencing and stakeholder management skills.

Our culture is one which values and celebrates diversity to better represent the communities in which we live and work. We encourage people from all backgrounds to join us - and bring their whole selves to work.

We recognise people value things differently. That's why our comprehensive benefits program is wide ranging so that everyone can find something that appeals to them. We're sure you will find something to love about what Sparke Helmore has to offer.

Background screening: Successful applications will be subject to pre-employment and in some circumstances, ongoing background checks which include a criminal history check.

For further information regarding this opportunity please contact Anthony Demarco on +61 2 9373 1401.