Inside Client Account Manager - Asia Pacific

Inside Client Account Manager

The Inside Client Account Manager (ICAM) is pivotal in providing World Class Support to SHI's customers by collaborating with field sales and SHI's partner network. The ICAM assists in generating new sales within their current account set by making positive impressions with their customers and proactively managing renewals. This role involves creating competitive pricing quotes for customers' IT needs, processing orders, and providing timely updates. Reporting directly to a Manager – Inside Sales, the ICAM is a key contributor to revenue growth. This position is required to report to the Singapore office as determined by SHI management.

Role Description

• Act as the central sales contact for our customer base.
• Forge strong relationships with customers, external sales team, and SHI internal departments.
• Source and develop comprehensive pricing quotes based on customers' IT requirements, including new hardware, software, and associated services.
• Assist in driving sales through customer engagement and the delivery of world-class support.
• Actively manage customer maintenance and support renewals through a defined process and customer engagement, focusing on expanding the business relationship.
• Identify and capture new opportunities, moving them effectively through the sales pipeline.
• Ensure swift and accurate entry of purchase orders and provide timely updates to customers and all relevant parties.
• Actively participate in team meetings to stay updated on product changes and business strategies.
• Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls.
• Handle customer inquiries proactively, resolving issues in a timely manner and ensuring customer satisfaction.
• Actively participate in departmental initiatives and incentive programs.

Behaviors and Competencies

• Communication: Can communicate simple ideas and information clearly.
• Follow-Up: Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.
• Time Management: Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
• Detail-Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned.
• Organization: Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
• Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise.
• Critical Thinking: Can understand and identify the strengths and weaknesses of an argument.
• Adaptability: Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
• Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.

Skill Level Requirements

• Exceptional communication skills (verbal and written)
• Strong sales acumen with the ability to identify customer needs and offer suitable solutions
• Excellent time management and organizational skills
• Proactive and strategic approach to sales, aimed at enhancing the client experience
• Ability to work effectively in a fast-paced, team-oriented environment

Other Requirements

• Completed bachelor's degree (College/University) or minimum 2 years of Customer Service experience in a Corporate or Office Setting
• Have successfully completed the Inside Sales onboarding curriculum and training requirements outlined by management.

SHI is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.