Account Manager - Enterprise

Account Manager

The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns to enhance technology deployment and utilization.

Behaviours and Competencies

• Time Management: Can generally use time effectively and is working towards improving task prioritisation and deadline management.
• Organisation: Can prioritise daily tasks, manage personal workflow, and utilise basic tools to keep track of responsibilities.
• Planning: Can identify opportunities for improvement, propose plans, and organise resources without explicit instructions.
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
• Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
• Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
• Documentation: Can independently create and update documentation, ensuring accuracy and consistency, and can identify gaps or areas needing clarification.
• Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
• Follow-Up: Can independently track and follow up on tasks without requiring reminders, ensuring responsibilities are fulfilled.
• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.

Skill Level Requirements

• Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
• The ability to effectively utilise applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
• Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organisational goals and deliver intended benefits on time and within budget - Intermediate
• Proficiency in utilising Customer Relationship Management (CRM) software to manage and analyse customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
• Ability to excel in a team selling environment - Intermediate
• Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate

Other Requirements

• Completed Bachelor's Degree or relevant work experience required
• 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
• Ability to travel to SHI, Partner, and Customer Events
• Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
• 2-4 years of experience in a Customer Success role preferred

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.