IT Support Intern

Internship Opportunity At Shearer's Foods

Shearer's Foods, founded in 1974 and headquartered in Massillon, OH, is a leading manufacturer of salty snacks, cookies, and crackers. Specializing in private label and co-manufacturing, Shearer's is the largest supplier of private brand salty snacks and second-largest supplier of private brand cookies and crackers. With a strong focus on innovation, service, quality, and sustainability, Shearer's has been awarded the food industry's highest award for environmental sustainability, as well as multiple Supplier of the Year awards. Operating 17 locations across North America and employing more than 5000 team members, Shearer's is driven by its core values of People, Grow, Impact and Win. The company mission is to deliver exceptional products and services that make snacking a time to celebrate for our customers, colleagues, and community. At Shearer's Foods, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. Your skills, experience, and perspective are valuable—and we want to empower you to make your mark here with us.

IT Support Intern

The IT Support Intern will gain hands-on experience across core areas of IT, including endpoint support, networking, cybersecurity, Microsoft 365, and IT asset management. Working from our Corporate Headquarters and supporting nearby facilities in Stark County, the intern will troubleshoot real user issues, assist with system updates and deployments, participate in IT projects, and contribute to daily IT operations. This internship provides valuable practical experience with modern technologies while offering the opportunity to learn, grow, and make an impact in a fast-paced, collaborative environment.

Your Seat at the Table:

• Provide front-line support for hardware, software, and end-user issues across the organization.
• Troubleshoot technical problems involving Windows 10/11, Microsoft 365, and common business applications.
• Perform operating system maintenance including updates, patches, build upgrades, and software installations.
• Support IT Asset Management through device imaging, asset tagging, inventory updates, and lifecycle activities.
• Assist with IT projects such as technology rollouts, equipment deployments, and system upgrades.
• Perform basic network support including connectivity checks, tracing connections, and device status verification.
• Contribute to endpoint security by helping apply security patches and following cybersecurity best practices.
• Create or update documentation, knowledge base articles, and service records.
• Escalate complex issues appropriately and maintain clear communication with end users.
• Recommend process improvements that enhance efficiency and user experience.
• Manage multiple assignments in a fast-paced environment while providing professional and courteous customer support.

Qualifications What You Bring to the Table:

• Currently pursuing a degree in Management Information Systems (MIS), Computer Science, or a related IT field.
• Strong analytical and problem-solving skills with the ability to diagnose technical issues effectively.
• Clear, professional communication skills suited for assisting non-technical users.
• Self-motivated, eager to learn, and capable of working independently.
• Skilled in documenting, tracking, and completing issue resolution.
• Familiarity with Windows 11 Enterprise and general endpoint support.
• Basic understanding of Active Directory (Users, Computers, Group Policies).
• Experience or exposure to applying patches, updates, or service packs.
• Ability to support Microsoft Office, particularly Excel.
• Understanding of fundamental TCP/IP (IPv4) networking concepts.
• Exposure to VOIP systems and basic telephony support.
• Interest in supporting basic network administration tasks (switches, cabling, connectivity checks).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.