Client Services Advisor

Internal Sharp Strategic Liaison

Internal Sharp strategic liaison for external customer base, responsible for all customer related book of business activities and communication and process improvement identification and implementation to allow growth of business through improvements, i.e. KPI's, Quality and Process related activities, and enhanced customer experience.

Essential Duties And Responsibilities

The following is a list of minimum responsibilities related to the Client Services Advisor position. Other duties may also be assigned.

Establish strong relationships with all internal departments and customer contacts to assure proper respect and authority required of the position.

The focus/scope if this role is specific to the following:

• Collaborate with CSA to assure all activities are properly scoped/quoted and customer requirements are clear.
• Maintain dialogue with primary customer contact(s) to identify and maintain an action list of active and pending changes to ensure alignment of Customer and Sharp priorities and impact to timeline/orders if actions not completed timely.
• Primary role task support as applicable (but not inclusive):
• Change Control Drafting/Implementation/Closeout – Serialization impacted changes
• Structure/Router Support - Bill of Material Creation or Modification and Approvals
• Coordinate Artwork Technical Check reviews by Sharp SME's prior to Regeneron finalizing orders with vendors
• Specification Support Coordination, in collaboration with internal Sharp SME's.
• Master Packaging Record Creation or Modification and Approvals
• Maintenance and/or Creation of Shipping Requirements (SRF) or Sample Shipping Requirements (SSRF) Document Support
• Serialization Documentation Assistance as applicable to copy changes identified
• Will co-manage with OMS, all commercial orders impacted by copy changes coordination activities to support less than standard Sharp timelines as requested by Regeneron, working through VSS group when applicable.
• Identifying all affected packaging orders to ensure appropriate communication to internal and external associates and timely task completion within Sharp processes
• Will be trained to all Sharp Project Management tools and WRKI's/SOP's/Processes as applicable to artwork copy changes affecting serialization and/or existing Product family, new SKU onboarding.
• Will be trained to all OMS tools and WRKI's/SOP's/Processes as applicable to artwork/copy change management, working through VSS role as applicable.
• Forward looking and strategic, anticipates impact or next steps of a situation or opportunity to get ahead of any escalation and/or to notify appropriate Sharp and customer personnel for visibility.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Not required of this position.

Preferred / Required Education And/or Experience

Based on requirements that are job-related and consistent with business necessity.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Approximately 20-50 percent travel between Sharp and/or Customer US and European locations.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.