Onsite Account Manager

Onsite Account Manager

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

This is a temporary role

Position Summary

The purpose of this role is to ensure the range of new and existing client projects are managed effectively and efficiently. To ensure the work is strategically focused, delivered on time and on budget while championing the quality and delivery of all client projects. Provide oversight and day-to-day relationship for development and management of client programs. Tasks include but are not limited to: relationship management, program management, internal and external client communications, overall servicing and coordination. Essential Responsibilities, Accountabilities & Results

To provide superior service to the retail accounts portfolio in coordination with the Account Director:

• Promotion and Development of a strong solid business relationship with our clients.
• Focusing on our customer's business objectives and exceeding their expectations.
• Ensuring a thorough understanding of the estimating and billing procedures at SGS.
• Assisting in the completion of weekly invoicing on a consistent basis and monthly financial summaries / forecasts together with the Account Director.
• Continually working to improve internal processes, communications and the working relationship between the assigned account team and all other departments at SGS.
• Monitoring progress, pre-empting any problems and making recommendations in regard to modifications required through a solution focussed approach.
• Striving to strengthen and extend the client relationship through the identification of business growth opportunities by demonstration of a full application of the marketing mix, retail techniques and legalities.
• Manage the day-to-day execution of the client programs
• Conduct research, surveys, data collection and reporting as needed to support the client
• Provides business intelligence, trends and opportunities, competitive analysis, ongoing metrics
• Research and propose new development ideas, strategies and processes for greater efficiency including GPN
• Prepare reports and QBR's for the client with the SAD and VP Sales, Retail Channel.
• Guide and direct internal team on client program requirements and processes
• Other projects and tasks as assigned
• Other responsibilities as assigned.

Specification & Skills

An individual who has:

• A confident, ambitious and persuasive manner
• The ability to use own initiative
• Innovative and creative qualities
• Self motivation skills, passion, drive and can be a role model for others.
• Superior organizational skills
• The ability to work towards and meet deadlines within budget
• Great attention to detail
• Excellent communicator

Internal & External Communications

This person will have frequent contact with:

• Client, to effectively and efficiently manage the assigned account.
• Creative Department, Planning, Digital and Experiential to ensure a strong working relationship with the named department.
• Suppliers, to maintain a good working relationship with third party suppliers.
• Finance, to ensure all SGS's financial processes and procedures are adhered to at all times.

Development Opportunities

Opportunity to develop within the assigned account team and potentially across SGS through a proven track record of strong account handling skills, continued development of self, together with the desire to take your career to the next level.

Educational & Experience Minimum Requirements

This position requires the following knowledge and skills:

• Bachelor's degree in Business, Marketing or other related field.
• 3+ years of experience in a Sales based capacity.
• Experience in pre-press, packaging or other related industry preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical requirements are commonly performed in this job. There are times, on occasion, when the employee may be asked or expected to perform duties with physical requirements that are different from those listed here. It is the employee's duty to notify the management of any physical limitations or inability to perform a certain task.

• Regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Frequently required to stand; walk and reach with hands and arms.
• Occasionally lift and/or move up to 25 pounds.
• Vision, color vision and ability to adjust focus.

Travel Requirements

Travel is required on weekly basis; international travel occasionally.

Supplementary Information:

This description is based upon management's assessment of the requirements and functions of the job as of the date this description was prepared or revised. It is a general guideline for managers and colleagues. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Management reserves the right on a temporary or indefinite basis to modify as necessary to meet changing business conditions.

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $30 - $35 USD hourly. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors.

Flex Force employees are part of our extended workforce and support our teams on an as-needed basis to meet changing business demands. Flex Force roles are designed to supplement staff during peak periods or for specific projects.

Flex Force positions operate under a flexible, project-based work arrangement that differs from traditional full-time or part-time roles. Schedules vary based on business needs, and hours are not guaranteed on a weekly basis. There may be periods with limited or no work between assignments; however, Flex Force employees may remain active members of our workforce and may be re-engaged as new opportunities arise!

Unless otherwise noted, Flex Force roles do not have a standard schedule or a defined end date.