IT Support Specialist - GBS
SGS
It Support Specialist- Gbs
SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.
Job Description
Provide initial user assistance, responding to inquiries and resolving basic technical issues quickly and efficiently.
Perform preliminary diagnosis of technical problems, documenting relevant details and escalating those requiring higher level attention.
Manage support ticket intake, documenting incidents and solutions implemented to maintain a clear and accessible record facilitating continuous improvement.
Work closely with other team members, sharing knowledge and experiences, and suggesting improvements in support processes to optimize efficiency and service quality.
Basic Data Analysis, conduct basic analysis of data related to incidents and support requests, identifying patterns and trends that can help improve services and reduce problem recurrence.
Requirements
Education: Technologist or professional in systems engineering or related fields.
Experience: Minimum 2 years experience in related positions, experience in remote access tools and knowledge of operating systems administration like Windows and macOS.
Technical Skills: Advanced Microsoft Office Excel, familiarity with ticket management tools, preferably ServiceNow.
Certifications (considered a plus):
- ITIL Foundation
- CompTIA Network+
- Microsoft Certified: Azure Administrator Associate
- Linux Professional Institute Certification (LPIC-1)
- Microsoft Certified: Windows Server Fundamentals
- Directory Active – admin
- Networks – admin
- Office 365 – admin
- Microsoft – admin
- SQL Database – consultations and queries
Additional Information
Language: English B2