Customer Service / Dispatcher

Customer Service Representative/Dispatcher

Be the voice that customers trust and the bridge that keeps our team running smoothly. At Sewer Squad, we don't just fix plumbing problems, we protect homes, restore comfort, and make bad days better. For the past 7 years, we've served the Greater Toronto Area with unmatched expertise, advanced tools, and a big dose of human care. Now we're looking for a Customer Service Representative/Dispatcher who knows how to turn a ringing phone into a smile on the other end.

Sewer Squad has been proudly serving the Toronto and GTA region for over 5 years. We're the caped crusaders of plumbing, swooping in to defeat disasters and restore order. Not only are we ace plumbers, but we're drain defenders too! We create an environment where our team members feel valued, well-equipped, and enthusiastic about coming to work each day. At Sewer Squad, we empower our employees to achieve the work/life balance they've always wanted while enjoying their career every day.

Why You'll Love Working Here

• Work/Life Balance, we mean it.
• PTO + Holidays
• Extended Health & Dental Benefits
• Ongoing training, coaching, and mentoring to grow your career
• New teach & integrated software (goodbye messy spreadsheets)
• Gym membership
• In-house Beverages & Snacks
• Year Round (FUN) Team Events
• A family.

The Big Task

As Customer Service Rep/Dispatcher you will be responsible for answering calls and emails and will be the first point of contact for customers. You will effectively communicate between customers and service technicians to schedule work orders in a timely manner. Additionally, you will promote customer satisfaction by converting incoming customer calls into booked service appointments.

What You'll Do

• Meeting and exceeding sales targets through effective sales techniques
• Developing and maintaining relationships with new and existing clients
• Conducting market research and analyzing sales data to identify new sales opportunities
• Preparing and delivering sales pitches to potential clients
• Generating leads
• Providing regular reports on sales activity and performance
• Collaborating with other departments to ensure customer satisfaction
• Ensuring health and safety policies and company policies are adhered to
• Performing all job functions in a safe and healthy manner, abiding by all health and safety rules and regulations.
• Adhering to all federal, provincial, municipal and city plumbing codes
• Other tasks as assigned.

What Makes YOU Great

• 2-3 years of experience in customer service, dispatch, or inside sales
• Exceptional communication skills: written, verbal, and listening
• Quick thinker with the ability to prioritize in a fast-paced environment
• Tech-savvy and comfortable learning new software
• Detail-oriented, accurate, and reliable
• Ability to be available for on-call weekends/holidays as required
• Professional, positive, and able to keep calm under pressure
• Highly organized in prioritizing work and multi-tasking

When a customer calls us, they're often stressed, frustrated, or even panicked. You're not just booking an appointment, you're creating trust, easing fears, and setting the tone for our service experience. The way you manage that first touch shapes everything that follows. We keep on growing because we hire the best - yes that's YOU! We aim for success and growth; we need top of the line individuals who genuinely care about the customers and look at this opportunity as not just a job but as a career.