Associate Customer Success Manager
ServiceNow
Associate Customer Success Manager
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
The role of the Analyst, Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
- You will have a portfolio of customers
- You will work with the portfolio of customers in a 1 to many fashion using email campaigns and guiding customers to webinars and other community content
- Identify criteria for assisting your customers by using Success Plays in the Success Platform
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 2+ years of related work experience; OR equivalent work experience
- Apply proficient knowledge of standard principles, theories, concepts and techniques
- Build productive working relationships
- Analyze information and propose solution to meet needs of customers
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