Manager, Client Services - Valuations

Client Services Manager

Are you self-motivated and eager to unleash your full career potential? ServiceLink is in search of a candidate uniquely qualified with the ideal blend of experience and talent to fill the position of Client Services Manager. The successful candidate will possess sound judgment, the ability to build and maintain meaningful business relationships, and exceptional customer service and communication skills. If you are confident in your ability to strengthen the reputation of trust and confidence we hold among our clients, we invite you to apply today. This is an exciting time to become a part of ServiceLink, where the demand for exceptional performance is rewarded with unlimited opportunities for rapid career progression.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

Responsibilities

Manage and oversee all Customer Service pipelines in alignment with team goals/metrics

Meet with employees, clients, and senior management to drive engagement, performance, and client satisfaction

Resolve Escalations/Issues and propose solutions to improve performance, productivity, and client relationships

Have primarily responsibility for all client escalations, client calls, audit requests, and managing the day to day operations in customer service

Who You Are

You possess a confident understanding of the mortgage services industry and strong customer service skills and mentality

A penchant for excellence. You will use your strong attention to detail and relationship skills to maintain the trust and confidence of our Clients

The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once.

Exceptional written and verbal communication skills

Strong organizational skills and sense of urgency

Superior analytical skills to proactively identify trends and make independent, sound decisions for the business

Ability to think outside the box and present solutions to problems identified

Superior skills with Microsoft Office, most notably Excel and Power Point

Follow through skills – extremely important to follow through and close the loop on all items outstanding

The ability to quickly learn new skills, processes and procedures