Customer Service Representative II

Customer Service Representative II

The Customer Service Representative II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Customer Service family. Works under general supervision.

Responsibilities include:

• Assisting customers by promptly and professionally addressing a wide range of inquiries, concerns, and issues.
• Demonstrating expertise in resolving customer complaints, effectively handling complex cases, and ensuring customer satisfaction through advanced support and escalation procedures.
• Recording customer interactions and transactions with precision in the customer support database, ensuring accurate reference and tracking.
• Providing comprehensive guidance to customers, utilizing in-depth troubleshooting steps to diagnose and resolve technical issues effectively.
• Educating customers on product features, functionalities, and usage, delivering detailed information to enhance their understanding and optimize their experience.
• Demonstrating proficiency in processing customer orders, returns, and exchanges efficiently, ensuring accuracy and strict adherence to company policies and procedures.
• Collaborating with cross-functional teams, including sales and technical support, to expertly address complex customer inquiries or problems, providing comprehensive solutions.
• Proactively keeping customers well-informed about product updates, new releases, or relevant changes, demonstrating a high level of expertise in enhancing their usage and experience.

Minimum Experience: 2+ Years Minimum Education: High School Diploma/GED

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com