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Technical Support Analyst 2 (onsite)
Provide technical support and training to staff on IT systems and devices
Richmond, Virginia, United States
Junior
20 hours agoBe an early applicant
Serigor
A consulting firm specializing in IT solutions, project management, and professional services for various industries.
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Technical Support Analyst 2
Location: Richmond, VA
Duration: 12 Months
Job Description
Top Technical Skills:
- Helpdesk Support & Ticketing Systems: Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
- Hardware & Software Troubleshooting: Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
- Telecom & Mobile Device Management: Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
- Application Installation & Configuration: Experience installing and configuring software applications across various systems.
- Inventory & Asset Management: Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths:
- Customer Service & Communication: Strong ability to communicate technical information clearly to non-technical users across all staff levels.
- Team Collaboration: Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
- Problem Solving & Escalation Management: Capable of resolving issues independently and escalating appropriately when necessary.
- Reporting & Documentation: Prepares weekly reports and maintains detailed documentation of support activities and procedures.
- Training & User Support: Provides training and guidance to end users and staff on IT systems and processes as needed.
Skills:
| Telecommunications skills (POTS lines, VoIP, and cell) | Nice to have | ||
| A/V Systems Support | Nice to have | ||
| Helpdesk - Accurately log and resolve tickets. Serve as a point of contact. Escalate when necessary | Required | 2 | Years |
| Customer Oriented and Team Player | Required | 3 | Years |
| Computer diagnostics and remediation | Required | 3 | Years |
| Strong ability to effectively communicate | Required | 3 | Years |
| Additional duties as needed. | Required |
Technical Support Analyst 2 (onsite)
Richmond, Virginia, United States
Technical Support
About Serigor
A consulting firm specializing in IT solutions, project management, and professional services for various industries.