Service Support Technician (hybrid)
Serigor
Service Support Technician (Hybrid)
Location: Richmond, VA
Duration: 12 Months
Job Description
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the client Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have helpdesk ticket handling experience as well as Print environment Knowledge.
Skills
Skill Required / Desired Amount of Experience
Microsoft 365 Required 5 Years
Strong communication and interpersonal skills and detail oriented Required 5 Years
Strong analytical and troubleshooting skills Required 5 Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
Commitment to delivering high quality end user support and customer service Required 5 Years
Experience in a help desk or technical support role. Required 5 Years
Knowledge of IT systems Required 5 Years
Knowledge of print services environment Desired 2 Years