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Help Desk Analyst 4 (onsite)
Identify and resolve customer support issues to enhance public communication and service quality.
North Chesterfield, Virginia, United States
Expert
6 months ago
Serigor
A consulting firm specializing in IT solutions, project management, and professional services for various industries.
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Help Desk Analyst 4 (ONSITE)
Location: North Chesterfield, VA
Duration: 12+ Months
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the client to improve communications with the public and customer services.
In addition will:
- Become familiar with the client services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Skills:
- Advanced computer skills are required that aligns with the Job Description
- Ability to multitask and to determine root cause of problems and implement solutions
- Ability to resolve issues by gathering and Analyzing data, reasoning logically, and drawing valid conclusions
- Customer relations skills
- Good verbal and written communication skills
- Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
Help Desk Analyst 4 (onsite)
North Chesterfield, Virginia, United States
Technical Support
About Serigor
A consulting firm specializing in IT solutions, project management, and professional services for various industries.