Implementation Consultant - Remote Eligible

Implementation Consultant

Join SEON in our mission to create a Fraud Free World! As an Implementation Consultant, you'll guide customers through a structured onboarding process and provide actionable insights to optimize their fraud detection strategies. Be part of an innovative team that's reshaping the future of fraud prevention.

Are you passionate about delivering exceptional customer experiences, solving complex challenges, and driving impactful results? If so, let's redefine fraud prevention together.

Please note you must be fluent in Spanish for this role.

What You'll Do

• Act as a strategic project manager to guide customers through a structured onboarding process, including:
• Defining timelines and managing milestones.
• Coordinating technical setup and overseeing API integration.
• Ensuring rule configuration, system testing, and user training.
• Analyze customer data and performance metrics to improve fraud detection accuracy and reduce false positives.
• Collaborate with customers and SEON's Fraud Services team to tailor risk rules, workflows, and detection strategies.
• Provide consultative guidance, offering data driven recommendations to enhance decision making and optimize detection strategies.
• Partner with customer development teams to ensure smooth technical integrations and address implementation challenges proactively.
• Monitor post-implementation performance and identify opportunities for improvement.
• Maintain comprehensive project documentation to ensure clarity and accountability.
• Transition customers smoothly to the Account Management team, ensuring they are prepared to maximize SEON's tools.

What You Bring

• Fluency in Spanish and English is required (spoken and written) to effectively support customers across LATAM and Spanish speaking markets.
• 3+ years of experience in implementation, project management, consulting, or a customer facing technical role, ideally within SaaS or data focused industries.
• Proven ability to act as a strategic project manager, driving projects to completion on time and within scope.
• Strong analytical skills with experience in interpreting data, identifying trends, and driving actionable outcomes.
• Robust consultative skills, with the ability to communicate technical concepts and insights to both technical and non-technical stakeholders.
• Exceptional organizational and time management skills, with the ability to manage multiple high priority projects.
• Experience with fraud detection tools or similar solutions, with an understanding of risk scoring, rule based systems, and data integrations is a plus.
• Familiarity with HubSpot/Salesforce, Tableau, or project management tools is a plus.