IT Technical Support Specialist

IT Technical Support Specialist

Sentara Norfolk General Hospital is hiring for an IT Technical Support Specialist!

The IT Technical Support Specialist is a customer-facing role responsible for providing technical assistance related to computer hardware, applications, software devices, and monitoring systems. This role involves diagnosing technical issues, assisting users remotely or in person, and ensuring the proper installation and functionality of IT systems. The specialist must have strong problem-solving skills, technical expertise, and customer service capabilities to deliver high-quality support in a fast-paced environment. This role is ideal for an IT professional who enjoys problem-solving, providing excellent customer support, and ensuring the smooth operation of IT systems.

The IT Technical Support Specialist must document and track support requests, resolutions, and system changes; escalate complex technical issues to higher-level IT support teams when necessary. They will be responsible for assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software, monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches, updates and security measures.

The IT Technical Support Specialist will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge, communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude, ensuring prompt resolution of issues. They will be expected to work independently and collaboratively within a team-based environment, coordinate with other IT teams to resolve system-wide issues and implement technical solutions and provide training and guidance to end users on best practices for IT security and system usage.

Education:

• Bachelor's Degree (Preferred)

Certification/Licensure:

• HP & Dell certification (Preferred)
• No specific certification or licensure requirements

Experience:

• Required to have 3 years of experience in the IT environment

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.