Customer Service Representative

Job Posting

Job Description: Key Accountabilities Include

• Addressing day to day customer needs and requests.
• Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
• Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
• Working with operations to resolve customer service issues.
• Assisting with customer billing issues.
• Ensuring vendor information is complete in the system.
• Maintains customer records by updating account information.
• Preparing shipping documents (i.e. – Labels/Compliance labels, BOL's, etc.)
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
• Cross training as required.
• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management

Requirements

• Ability to use Warehouse Management Systems (WMS)
• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.
• Ability to add, subtract, multiply and divide
• Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
• Must be able to read, write and speak English fluently.

Education & Experience

Minimum

High School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.

Preferred

• Bi-lingual is a plus, but not required

Specialist Certifications

• None

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.