Customer Service Lead

Customer Service Team Lead

Job Description: Key Accountabilities Include

• Develop the customer service team, focused on delivering outstanding customer support and develop customer relationships and accountability amongst team members.
• Ensuring that all aspects of the customer service department are set up to exceed company goals, and preparing plans to address areas that are under performing.
• Be familiar with, and follow all customer SOP's.
• Perform staff evaluations and work with Operations Managers on career development plans for their team.
• Establish work schedules and procedures and coordinate activities of the team to ensure optimal shift/team logistics.
• Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
• Other duties as assigned by management.

Requirements

• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine and moderately complex reports, charts, and graphs.
• Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements.

• Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
• Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
• Must be able to read, write and speak English fluently.

Education & Experience

• High School diploma or equivalent.
• 4 years of customer service experience in logistics, transportation, warehousing, or distribution experience preferred.
• Must demonstrate ability to meet deadlines.
• Strong communication skills required.
• Extremely customer service focused for both internal and external customers.
• Results oriented, organized, and high energy.
• Willingness to train in areas unfamiliar with.
• Flexibility in schedule to adjust to business needs.

Specialist Certifications

• None

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.