Seasonal Customer Service Representative, Customer Sales & Service

Work Is Sweet!

'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.

Job Description Summary:

POSITION OBJECTIVE: This seasonal position is responsible for managing inbound and outbound calls, chats, and customer emails in a professional manner, aligned with See's Candies standards for customer service, order accuracy, and sales goal achievement. The role focuses on building strong customer relationships, resolving inquiries, and supporting sales through upselling and suggestive selling techniques. The pay range for this position at the commencement of employment is expected to be between $19.50- $20.50 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Description:

POSITION RESPONSIBILITIES:

• Provide exceptional customer service via phone, chats, and email, guided by See's Core Principles.
• Handle customer interactions, including order entry, account creation, adjustments, literature requests, and tracking.
• Recommend products and programs tailored to customer needs.
• Process orders, payments, and shipping details accurately.
• Resolve customer issues promptly and professionally.
• Maintain knowledge of all product lines and programs, including eCommerce, Volume Savings, Fundraising, and Corporate Gifting.
• Duties can include handling inbound/outbound calls, chats, cases, tracing, Gift Services order entry, processing shop worksheets, Yumraising support, logo, and Amazon support.
• Record compliments and complaints and process necessary adjustments.
• Support additional tasks as assigned by management.

Minimum Qualifications:

• Prior customer service experience; call center or sales/telemarketing preferred.
• Clear, friendly phone voice, strong verbal, and written communication skills.
• High attention to detail and ability to work quickly and accurately.
• Proficient typing and PC keyboard skills.
• Familiarity with Customer Relationship Management (CRM) systems.
• Quick learner with a proactive and positive approach to change.

See's is an EOE. See's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).