Customer Service Associate - Health

Customer Service Associate - HEALTH

Date: Jul 11, 2025

Location: Wichita, KS, US

Company: Sedgwick County

Department: Health Dept.

Pay: $16.87 per hour.

Work Schedule: 8 - 5:30 M-W, 9:30 - 7:00 Th, 8 - 12:30/12:30 - 5 F, Occasional weekends or evenings

Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page.

The Customer Service Associate supports the Sedgwick County Health Department and its mission by welcoming the community and providing exceptional public service. This position serves as a vital member of the clinic team by providing direct patient interaction, performing accurate and timely data entry, and ensuring fiscal processes comply with departmental standards. Communicates with the multidisciplinary team to provide competent, culturally appropriate, and customer focused care. Employee will provide support during public health emergencies (Activation Level 1).

Provide direct client interactions

• Welcome and assist internal and external customers
• Identify customer needs, clarify information, research issues; provide information and resources to clients as needed
• Provide accurate and up to date information to clients
• Schedule, reschedule, cancel and send reminders for customer appointments
• Informs patients of financial obligations, payment requirements, and encourages initial payment of fees at time of service
• Check-in and check-out clients politely and professionally

Perform accurate and timely data entry

• Collect and enter insurance and/or financial information from clients
• Collect and verify client demographic data
• Accurately enter data into required electronic health record and other databases
• Create/update medical records
• Audit data to verify information is correct, timely, and complete

Collect, document and submit client payment information

• Collect and post client payments accurately according to protocol
• Complete and submit accurate reports of payments received per policy and procedure
• Maintain and audit assigned cash bag per protocol

Minimum Qualifications: High School Diploma or equivalent. One year of experience in a customer service or administrative setting. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.

Preferred Qualifications: One-year experience in a medical office. Bilingual in English and either Spanish or Vietnamese.