IT Support Technician

IT Support Technician

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Caring Counts - At Sedgwick, we help people and organizations navigate some of life's most challenging moments - from workplace injuries and property damage to complex liability claims and health-related events. As a global leader in claims management and risk solutions, we operate in more than 80 countries and support millions of individuals every year with empathy, expertise, and innovation.

Working at Sedgwick means being part of a team that values integrity, collaboration, and continuous growth. With over 33,000 colleagues worldwide, we are united by a shared purpose: to take care of people when it matters most.

What You Like to Do

We're looking for a hands-on IT professional to manage and support hardware across our Danish offices. If you're detail-oriented, tech-savvy, and enjoy being the go-to person for IT support, this role is for you.

This role ensures that laptops, desktops, mobile devices, peripherals, and related equipment are deployed, maintained, and retired in line with corporate standards, security policies, and local compliance requirements.

Acting as the primary on-site technology contact, the Technician works closely with central IT teams, vendors, and local staff to deliver reliable, secure, and efficient hardware services.

Key Responsibilities

• Manage inventory and lifecycle of IT hardware (laptops, desktops, monitors, printers, etc.)
• Configure and deploy devices according to company standards
• Provide on-site technical support and troubleshoot hardware issues
• Coordinate with vendors for repairs, deliveries, and service
• Ensure compliance with security policies and GDPR
• Maintain documentation and generate hardware reports

What We Would Like

The ideal candidate will have a diploma or degree in IT, Computer Science, or a related discipline, or bring equivalent hands-on experience. Whether you're a recent graduate with relevant student worker experience or a seasoned professional, you should have a background in IT hardware support, asset management, or technology coordination.

A solid understanding of Windows hardware setup and troubleshooting is essential, along with experience using endpoint management tools such as Microsoft Intune. Basic networking knowledge to ensure device connectivity, as well as familiarity with IT Asset Disposition (ITAD) processes, are also important.

Beyond technical skills, this role calls for strong organizational abilities and a sharp eye for detail. Very good communication skills in English are required, and proficiency in Danish is a plus. You should be comfortable working independently, managing multiple tasks, and maintaining a customer-focused approach to service delivery.

What We Offer

Being part of an International IT Services Team, you are based in our Ballerup Office, DK, with the possibility to work from home office twice a week. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Most importantly, you'll be part of a team that listens, supports, and has your back.

Next steps for you:

Ready to make an impact in a dynamic IT environment? Apply now and help us keep our Danish offices running smoothly and securely.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

For any questions you may have, please do not hesitate to contact our Talent Acquisition Partner Sonja Schmidt-Gillmeister. We look forward to receiving your CV including your salary expectation and notice period or start date.