Manager Client Accounts - Pst/mst Hours

Manager Client Accounts

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

Summary: As a Manager Client Accounts, you will be responsible for ensuring the exceptional delivery of billing support to senior management, lawyers, and firm clients. You will provide thought leadership in the development and implementation of best practices in billing processes, ensuring alignment with the firm's strategic goals.

Location: This position can sit in any of our US office locations and offers a hybrid work schedule. This position will work Pacific or Mountain time hours.

Responsibilities:

• Connects with stakeholders to understand business needs, develops and implements best practices for billing management function. Continually drives results through innovation and thought leadership.
• Leads a team of billing specialists, ensuring overall alignment with the firm's billing practices, policies and procedures. Provides daily supervision, support and guidance to direct reports.
• Ensures work assignments are completed in a timely manner and meets the expectations of internal and external clients.
• Meets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee.
• Provides training to ensure that billing processes and policies are applied consistently across the department.
• Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success.
• Interacts with clients, attorneys and business professionals and acts as a point of escalation. Researches and resolves billing issues, including account analysis, and assists attorneys and billing team with processing and collecting of invoices in a timely manner.
• Escalates unresolved billing issues to senior management for timely resolution as needed.
• Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously. Analyzes need for additional metrics to continuously drive exceptional client service levels.
• Creates and maintains complex monthly reporting. Reviews data for accuracy prior to submitting. Determines if additional reporting is needed to drive exceptional client support.
• Participates and supports project management initiatives. Leads and manages projects to include project planning, development, and execution.
• Meets regularly with assigned team members. Prepares agendas and captures/tracks important discussion items.
• Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
• Other duties as assigned.

Desired Skills: Strong communication and interpersonal skills required to interact with business professionals and timekeepers. Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs. Must have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has ability to work independently and is able to take direction well. Has the ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team. Must exercise sound judgment and decision-making skills.

Minimum Education: High School Diploma or GE