IT Support Specialist, Senior - (hybrid - Seattle, WA)

Senior It Support Specialist

We're seeking an experienced Senior IT Support Specialist to provide dedicated white-glove technology support to Nordstrom's executive leadership team and their Executive Assistants. This role requires exceptional technical expertise combined with the discretion, professionalism, and communication skills necessary to work with C-suite executives in a fast-paced retail environment. This role is onsite. Candidates must be willing to work in office five days/week at Nordstrom's headquarters in Seattle, WA.

A day in the life…

• Provide premium, personalized IT support to executive leadership and their Executive Assistants
• Serve as the primary technical point of contact for executive-level technology needs
• Proactively manage and maintain executive devices, applications, and technology systems
• Respond urgently to executive technical issues with minimal disruption to their schedules
• Configure and deploy executive devices (MacOS, Windows, iOS, Android)
• Provide on-site and remote support with flexibility for after-hours or urgent needs
• Train executives and EAs on new technology, features, and best practices
• Document executive support requests and resolutions in ServiceNow
• Maintain confidentiality and exercise discretion with sensitive business information
• Foster a positive and professional relationship with executives and their assistants, ensuring high levels of customer satisfaction
• Potential for very limited travel
• Escalation for junior team members

You own this if you have…

• 5+ years of IT support experience, with at least 2 years supporting executive-level users
• Expert-level knowledge of MacOS, Windows 10/11 operating systems, Microsoft Office Suite, mobile operating systems (iOS, Android)
• Experience with enterprise-level IT systems, including Active Directory, VPN, and remote desktop solutions
• Knowledge of Microsoft 365, collaboration tools (Teams, Slack, Zoom), and cloud services
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
• Proficient in PowerShell, with experience managing O365 and calendar access
• Strong troubleshooting abilities for hardware, software, and connectivity issues
• Exceptional communication skills with ability to translate technical concepts for non-technical executives
• High level of professionalism, discretion, and confidentiality with a white-glove service mentality
• Ability to remain calm and solution-focused under pressure
• Proactive problem-solving approach with strong attention to detail, time management, and prioritization skills

Expectations...

• Demonstrate Nordstrom's values of customer service, respect, teamwork, and integrity
• Provide consistent, high-quality, world class customer service, and IT support to ensure the productivity and efficiency of the executive team
• Own and maintain a proactive approach to identifying and resolving potential IT issues
• Uphold a positive and collaborative work environment within the IT team and across the organization
• Continuously seek opportunities for professional development and stay current with industry trends and best practices

Candidates must be located within 50 miles of Seattle, WA to be considered for this on-site role. We've got you covered… Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Nordstrom keeps job postings open for at least one day after the posting date. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $27.75 - $44.25 Hourly. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

About Us We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!