Customer Service Supervisor

Job Posting

Job Location: Seattle, WA

Salary Range: $27.00 - $27.00 Hourly

Description: Customer Service Supervisor

Primary Purpose of the Position: Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Lead, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.

Essential Functions:

• Monitor performance of the customer service representatives.
• Coordinate aircraft services such as fuel and hangar storage.
• Arrange services for clients such as hotel booking, catering, and ground transportation.
• Process customer invoices
• Answer customers' queries, questions and resolve issues, as necessary
• Build and establish customer relationships with local service providers such as hotels, rental car, companies, restaurants etc.
• Provide training and assistance to newly hired customer service representatives and other personnel
• Cover potential call out shifts at the front desk
• Maintain stock information, materials, and amenities in the lobby area
• Serve as a primary source of information for all customer service representatives
• Oversee closing reports and assist with billings, and accounts receivables
• Perform other duties as they may be assigned by management

Must be able to lift 50 pounds. Must be willing and able to work weekends and holidays. Must be willing and able to work our second shift.

Qualifications:

Minimum Qualifications:

• Strong verbal and written communication skills.
• Previous customer service experience
• Basic computer knowledge.
• Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
• Negotiation and sales skills.
• Reliable multitasking skills.
• Valid driver's license.
• Must be 18 years of age
• Must be able to lift 50 pounds.
• Must be willing and able to work weekends and holidays.
• Must be willing and able to work our second shift.

Preferred Qualifications:

• Basic knowledge of various aircraft types and servicing a plus.
• Aviation experience strongly desired

Reports To: Customer Service Manager

The Company: Modern Aviation (the "Company") is a private equity-backed platform company launched in 2018 that is focused on the fixed-based operator ("FBO") sector. The Company has been rapidly growing through bolt-on FBO acquisitions and has significant additional committed capital from Apollo Management and Tiger Infrastructure Partners (its sponsors) to continue to grow the business through future acquisitions, capacity expansion at its existing locations and development of selective greenfield FBOs in the United States and the Caribbean. Modern's goal is to build the third largest national FBO network in the United States.

Company Benefits:

• Employee Medical Insurance, Basic Life Insurance, Short-Term Disability, Long-Term Disability, Vacation and Sick Time, Paid Holidays, HSA Account Funding, 401k Match

Other Available Benefits:

• Buy-up Medical Insurance, Dental, Vision, Optional Life Insurance, Flexible Spending Accounts, Health Savings Account, 401k

Supervisory Responsibility: Supervises on duty Customer Service Representatives

FLSA Status: This position is nonexempt.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, printers, and phones.