Client Accounts Operations Analyst

Client Accounts Operations Analyst

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

Summary: The Client Accounts Operations Analyst interacts with business stakeholders and subject matter experts to understand their business problems and needs. As the Client Account Operations Analyst, you will analyze, document, and communicate business and/or system requirements. You will work at the intersection of business and technology, representing business requirements during the design and modification of IT systems. You will support project management efforts, manage data-sets, and perform reporting. The Client Accounts Operations Analyst also supports a variety of Accounting projects and/or functions managed within the Business Operation Services department.

Location: This position can sit in any of our US offices and offers a hybrid work schedule.

Responsibilities:

• Interacts with project stakeholders to understand business problems and define solution requirements.
• Supports all aspects of global billing with in-depth knowledge of industry best practices. Supports daily operations and functions.
• Analyzes business processes and supporting systems. Develops business cases, builds metrics, and performs reporting.
• Documents and communicates functional and system requirements. Builds process-flow diagrams.
• Supports project management and reporting efforts. Liaises with project participants and follows up routinely to ensure effective communication and completion of tasks.
• Interfaces with IT and various departments to support the execution of cross-functional project requirements.
• Performs system testing and requirements validation.
• Provides training to attorneys and staff as needed.
• Applies best practices for effective communication and problem solving.
• Other duties as assigned.

Desired Skills:

• Must have strong analytical skills and be comfortable summarizing and communicating project scope and execution.
• Must have strong attention to detail and be proficient in Microsoft Office. Microsoft Excel skills must be advanced, including the use of Lookup and PivotTable functions.
• Must be an organized self-starter with the ability to handle many projects at one time and meet multiple concurrent deadlines.

Minimum Education:

• High School or GED
• Bachelor's Degree in Business Administration, Accounting, Finance, or Business Process Management from an accredited institution preferred.

Minimum Years of Experience:

• 3 years' experience in billing and/or financial analysis experience required, preferably in a law firm environment.
• Must have advanced Excel skills.
• Excellent communication (verbal and written) and interpersonal skills are required to interact with various colleagues and business stakeholders.

Essential Job Expectations:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
• Provide timely, accurate, and quality work product.
• Successfully meet deadlines, expectations, and perform work duties as required.
• Foster positive work relationships.
• Comply with all firm policies and practices.