Client Accounts Administrator

Client Accounts Administrator

DLA Piper is, at its core, bold, exceptional, collaborative, and supportive. Our people are the backbone, heart, and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

The Client Accounts Administrator is expected to successfully manage the firm's top-tier billing portfolios based on defined support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.

Location: This position can sit in our Austin, Chicago, Dallas, Houston, Los Angeles, Minneapolis, Palo Alto, Phoenix, San Diego, or San Francisco office and offers a hybrid work schedule.

Responsibilities:

• US Clients: Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.
• Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs, and time transfers.
• Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.
• High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.
• Maintains an accurate description of all client billing requirements which may also include guidelines established by the client's general counsel. Updates and tracks changes to the requirements as necessary. Able to summarize and communicate to key stakeholders.
• Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
• Gathers and submits accrual information based on client requirements.
• Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
• Submits finalized invoices electronically based on client requirements.
• Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.
• Shares expertise and knowledge to support team member development. Effectively engages with all team members.
• Able to proxy for or with manager when additional team support is required.
• Drives improvements through collaboration with other departments.
• Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.