Technical Service Representative

Technical Service Representative-Cushioning- Minneapolis

Minneapolis, Minnesota

Position Summary

The Cushioning Technical Service Representative will work closely with sales teams to service products, provide technical support, and grow and promote solutions with Sealed Air customers. The Cushioning TSR will deliver technical service and engineering support of packaging systems in a designated region. The cushioning TSR will establish and deepen relationships with new and existing customers and will be expected to consult with customers on packaging materials, equipment, and processes. The cushioning TSR is responsible for meeting the annual sales forecast for the Protective business in their designated territory.

Job Description

• Installs Packaging Systems and Delivers Training – Install packaging systems at customer locations in designated region; train operators in packaging process, system capabilities, and system safety procedures; answer questions asked by customers related to equipment, health, safety, and environment
• Services and Maintains Packaging Systems – Repair and troubleshoot equipment breakdowns for customers; help identify potential issues in advance and recommend improved policies/procedures; take ownership and maintain a high level of quality; follow standards; provide technical information and explanations
• Demonstrates Solution Knowledge – Understand and clearly articulate the full suite of Sealed Air Product Care Solutions, products, and programs to end users
• Leverages Consultative Approach with Customers – Understand customer needs/challenges, build relationships, and become a trusted advisor while servicing accounts; encourage upgrades; build an understanding of competitor information and trends
• Develops New Sales Opportunities – Work in partnership with the sales team to identify additional packaging solution opportunities in existing accounts; sell additional service agreements, spare parts, related items, new products/equipment/applications, and/or upgrades to existing customers; prepare quotations
• Manages Administrative Duties and Collaborates Internally – Complete CRM documentation, inventory tracking, problem tracking, travel and expense reports, and other required documentation; liaise closely with Customer Service on issues such as customer information, product details, pricing, etc. to support smooth processing of orders; liaise with Packaging Application Center as necessary; work according to code of conduct; champion organization priorities

Qualifications

• BA/BS Degree or equivalent experience.
• 1+ years of high-level mechanical and/or sales expertise
• 3+ years of MS Office (Word/Excel/PowerPoint)
• Valid Driver's license
• Ability to travel daily (occasional overnight travel for meetings, training, and service coverage)

Additional Qualifications:

• Strong listening, written, and verbal communication skills
• High level of mechanical and troubleshooting experience
• Packaging experience is a plus
• Ability to read and understand technical drawings/troubleshooting charts
• Ability to develop accounts, build strong relationships, work with customers to solve problems, and influence decision-making
• Ability to work across teams and navigate a complex environment
• Goal-focused/deadline-driven/results-oriented; self-starter and coachable
• Strong time management, detail-oriented, and highly organized
• Experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or a relevant role
• Excellent listening, negotiation, and presentation abilities

Salary Range

Remote: Yes

Total Target Compensation (Base+Commission)

$71,680-$89,600

The range disclosed complies with applicable state and local pay transparency laws. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs. Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.

Why Work at Sealed Air?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.

Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent, and resources.