IT Business Analyst - Technical Customer Service

IT Business Analyst - Technical Customer Service

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world.

What Does An IT Business Analyst - Commercial Analyst EDI Integration Do?

Sealed Air Shared Services (Philippines) Inc. is seeking a detail-oriented and business-savvy Commercial Analyst – EDI Integration to join our IT team in Manila, Philippines. Reporting to the Sr. Manager – Sealed Air IT Department, this hybrid role serves as a key liaison between commercial teams, customers, and technical stakeholders to ensure seamless and efficient EDI (Electronic Data Interchange) processes.

With a strong understanding of order-to-cash workflows and EDI standards, the successful candidate will support onboarding of new EDI customers, monitor transaction performance, and drive continuous improvement in digital order management. This role requires a blend of analytical thinking, technical fluency, and cross-functional collaboration to enhance customer experience and operational efficiency.

The ideal candidate will bring hands-on experience with EDI integrations, strong documentation and coordination skills, and the ability to translate business needs into actionable technical requirements.

Why We Need You?

• Serve as the business subject matter expert (SME) for EDI transactions including order, shipment, and invoice automation (e.g., 850, 855, 856, 810).
• Support onboarding and integration of new EDI customers by coordinating with internal IT, commercial teams, and external partners.
• Monitor EDI transaction flow, identify issues or failures, and lead root cause analysis and resolution in partnership with IT.
• Collaborate with customer service, supply chain, and commercial operations to ensure alignment on order-to-cash processes impacted by EDI.
• Maintain business documentation for EDI mappings, requirements, testing scenarios, and process flows.
• Analyze transaction performance (e.g., error rates, automation volume, manual interventions) and deliver insights and recommendations.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency through EDI and digital order management.

What Are We Looking For In You?

• 4+ years of experience in commercial operations, commercial systems, or business analyst role with direct EDI exposure.
• Solid understanding of EDI document standards, integration workflows, and order-to-cash processes.
• Proven ability to work cross-functionally between commercial, IT, and customer teams to deliver business value.
• Strong analytical skills with comfort working in spreadsheets, dashboards, and ERP/order management systems.
• Ability to interpret technical concepts from a business lens and communicate clearly with non-technical stakeholders.
• Strong project coordination and documentation skills.
• Familiar with ERP SAP System.

What Are Our Core Values?

• Integrity
• Determined
• Innovative
• Collaborative

Why Work At Sealed Air?

• We have a very diverse and inclusive culture.
• We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
• You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.

If you are looking for a new challenge in a company deemed as essential service, then we want to hear from you!

Closing Date: 09/30/2025

*No contacts from recruitment agencies please.

Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.

Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.