Senior Applications Support Analyst - sharepoint Admin - Remote Eligible

Senior Applications Support Analyst-Sharepoint Admin

We are seeking a proactive and experienced Senior Applications Support Analyst to join our IT team. This role involves hands-on technical support to our enterprise applications and will serve as SharePoint Administrator for our organization. This role will provide Tier 2/3 support, lead SharePoint initiatives, and mentor junior analysts while ensuring system stability, performance, and user satisfaction.

Key Responsibilities

• Provide Tier 2/3 support for business-critical applications including SharePoint, MyEvolv EHR, and financial platforms.
• Support configuration, troubleshooting, and upgrades across applications
• Administer and maintain SharePoint environments (Online and On-Premises), including site collections, permissions, workflows, and integrations.
• Lead architecture planning, governance, and lifecycle management for SharePoint and other supported platforms.
• Implement automation using Power Automate, PowerShell, and other tools.
• Monitor application performance and proactively identify areas for optimization.
• Document solutions, SOPs, governance policies, and training materials.
• Mentor junior analysts and contribute to cross-functional projects.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field (or equivalent experience).
• 3+ years of experience in application support or systems analysis, with at least 2 years focused on SharePoint administration.
• Strong understanding of SharePoint architecture, permissions, and content management.
• Experience with Microsoft 365, Power Platform (Power Automate, Power Apps), and scripting tools (PowerShell, REST APIs).
• Strong problem-solving, communication, and stakeholder engagement skills.
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Familiarity with Azure, Active Directory, and enterprise security protocols.
• SQL proficiency is a plus but not required.
• Knowledge of myEvolv, UKG, Office 365, or similar applications is a plus.

Core Competencies

• Technical Leadership: Architects and guides scalable solutions across departments.
• Customer Focus: Delivers high-quality service and support to end-users.
• Problem Solving: Diagnoses complex issues and delivers effective solutions.
• Collaboration: Works effectively with stakeholders, developers, and support teams.
• Adaptability: Thrives in dynamic environments with shifting priorities.
• Documentation & Governance: Maintains clear records and enforces best practices.
• Communication: Clearly conveys information across various media and audiences.

This is a remote role with a salary range of $75,000-$85,000 yearly.