Customer Service Representative

Customer Service Representative

Provide world-class customer care to both internal and external customers. Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications. Communicate to customers and reps on deliverables and resolving of additional customer service issues with some work direction from supervisor and peers. Complete and pass required customer service certifications. Use judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems. Assist with customer feedback tracking and driving to customer satisfaction. Follow and apply SEL Values, Principles of Operation, and World-Class Manufacturing principles. Understand. Create. Simplify. Other duties as assigned (may include office administration and other support duties dependent on region/department).

Minimum 1 year of customer service experience. Associate's degree or related business experience. Strong computer skills. Ability to learn concepts and technical details of products. Strong writing, proofreading, documentation, and communication skills. Ability to learn new skills and assume new responsibilities. Ability to work cooperatively in a team environment. Background check results satisfactory to SEL. Negative drug test result(s). Ability to write and speak English coherently.

ERP or CRM tools experience. Experience in technical sales environment. Bilingual. Bachelor's degree.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.

We offer top tier medical, prescription, dental, vision, life, and disability insurance.

We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.

We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.

Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at careers@selinc.com.

SEL is an Equal Opportunity Employer: Vets/Disabled.