IS Plant Support Analyst

IT Plant Support Analyst

The IT Plant Support (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to Global IT projects and capabilities. The ITPS Analyst ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network connected lab and plant equipment, etc. They coordinate and communicate Global IT system outages and supports the plants through down time. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security.

Tactical / Technical

• Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues.
• Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.
• Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to Schreiber Foods' standard operating procedures.
• Focuses on proactive support and directing that work to the proper support teams.
• Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.
• Utilizes the Service Management tool to enter, issues and requests. Updates until complete.
• Communicates system outages to those affect at assigned plant(s).
• Rolls out new processes, hardware, or software.
• Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.
• Provides 24x7-support for plant/region as needed.

Strategic

• Participates in or leads small-medium IT projects. Uses the Schreiber Foods Enterprise Project Management tools and processes.
• Utilizes the service management tool to provide trend analysis and recommendations for improvements.
• Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative.
• Communicates updates to the right audiences at the plant.
• Supports Global IT strategic initiatives.
• Understands the needs and requirements of the customer. Documents, evaluates options, pros/cons and makes recommendations.
• Creates IT documentation for plant support processes.
• Follows and demonstrates an understanding of information technologies processes and best practices.
• Remains current in field by taking classes and doing research.

Leadership

• Seeks opportunities for improvements. Pursues and implements.
• Displays Schreiber Foods Partner Qualities.
• Provide feedback and collaborates with others in ITPS, Global IT, and the plants in order to build stronger teams. Raise and resolve.
• Acts as an advocate for our partners in terms of their needs for technology.
• Keeps the plant leaders up-to-date on IT projects, changes and value provided.

What you need to succeed:

• Education: Bachelors or Associate's Degree plus 5 or more years of related experience

  Field: IT, Business, or related field

  Type: IT Computer support experience in a manufacturing environment is preferred. Information systems experience supporting hardware, operating systems and network devices in a large enterprise environment. Successful track record of troubleshooting issues, initiating and implementing process improvements and driving overall results.

  Number of Years:

  2+ years of related experience plus a Bachelor's Degree – or -

  5+ years of related experience plus an Associate's Degree

  Other:

  Skills:

• Ability to communicate effectively – written and verbal. English, Spanish and Portuguese is required.
• Excellent customer service skills and positive attitude.
• In depth knowledge of MS Office applications.
• Be able to handle multiple tasks simultaneously and be able to prioritize tasks and projects based on business needs.
• Be able to influence in order to make improvements.
• Strong in initiative is a must.

Schreiber Foods is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin and will not be discriminated against on the basis of disability.