Intelisys: Account Manager - Customer Contracts

Account Manager - Customer Contracts

The Account Manager - Customer Contracts will be responsible for overseeing and managing a book of customer accounts from inception through renewal, ensuring all contract details are accurately maintained in internal systems. The Account Manager – Customer Contracts closely collaborates with clients and internal teams to support contract execution, resolve issues, and identify opportunities for growth. The ideal candidate is detail-oriented, customer-focused, and has a proven track record in account management or an entry-level sales role.

Essential Job Duties:

• Contract Management - oversee the lifecycle of customer contracts, including drafting, reviewing, and negotiating terms in collaboration with legal and sales teams. Ensure compliance with all contractual obligations and facilitate amendments as needed.
• Renewal Management - proactively manage contract renewals by tracking renewal dates, initiating discussions with clients well in advance, and negotiating favorable terms to secure long-term partnerships.
• System Updates and Data Accuracy - maintain accurate and up-to-date contract information in internal CRM, including contract start dates, end dates, renewal dates, total contract value, payment terms, and any special clauses or milestones.
• Client Relationship Building - develop and nurture strong relationships with key client stakeholders, acting as the primary point of contact for contract-related inquiries, concerns, and escalations.
• Account Monitoring and Reporting - regularly review account performance metrics, such as usage, satisfaction levels, and revenue, to identify trends and opportunities. Prepare and present reports on account status, contract health, and renewal forecasts to internal leadership.
• Issue Resolution and Support - address client issues promptly, coordinating with cross-functional teams (e.g., support, finance, and product) to resolve contract disputes, billing discrepancies, or service delivery challenges.
• Upselling and Cross-Selling - identify opportunities to expand client accounts by recommending additional products, services, or upgrades based on their evolving needs and contract history.
• Compliance and Risk Management - ensure all contracts adhere to company policies, industry regulations, and legal standards. Monitor for potential risks and implement mitigation strategies.
• Process Improvement - contribute to the development and refinement of contract management processes, tools, and best practices to enhance efficiency and accuracy.
• Team Collaboration - work closely with sales, finance, legal, and operations teams to align on contract goals and support overall business objectives.
• Other duties as assigned

Reporting Relationships:

• Reports to Manager, Sales Account Management

Requirements:

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field (or equivalent experience).
• 2+ years of experience in account management or a similar role, preferably in the channel
• Proven experience managing customer accounts, including renewals and system updates in CRM platforms
• Strong understanding of contract principles, negotiation tactics, and legal terminology
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
• High attention to detail and organizational skills for managing multiple accounts and deadlines.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Problem-solving abilities to handle complex client issues and contract challenges.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred:

• Experience with contract management software (e.g., DocuSign, ContractWorks).

Physical Requirements:

• Ability to sit or stand at a computer terminal for long periods of time.
• Ability to work in a hybrid environment, combining remote and in-office attendance designated for this position. Office located in Greenville, SC.
• Ability to travel up to 10% of the time
• Ability to lift up to 25 pounds.

Compensation:

Base Range: $35,000 - $42,000 and total compensation range $50,000 - $60,000. Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/achievements, and will be mutually agreed upon at the time of offer. While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.

ScanSource, Inc. is an Equal Opportunity Employer. EOE/M/F