Werkstudent:in Client Success Management (m/f/x)

Werkstudent:in Client Success Management (m/f/x)

Scalable Capital is a leading digital investment and banking platform with a full banking license, enabling people in Europe to manage their finances independently. With the Scalable Broker, customers can invest in stocks, ETFs, cryptocurrencies, and derivatives, and set up savings plans affordably, easily, and professionally. The digital wealth management Scalable Wealth offers professional investment in ETF portfolios, which is also used by banks and other B2B partners as a white-label solution. Attractive interest rates, loans, and private equity round out the offerings. With the European Investor Exchange, Scalable Capital provides a stock exchange specifically for private investors. Over one million customers have collectively invested more than 30 billion euros on the platform. Scalable Capital was founded in 2014 and today employs more than 700 staff in Munich, Berlin, Vienna, Milan, and London. Together with the founder and management team led by Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Our company values guide us every day in our work and collaboration. To learn more about them, find our values here (English).

Stellenbeschreibung

You will be a reliable contact person for our existing customers and potential interested parties via phone, email, and chat, and will actively work towards their concerns and satisfaction. You will communicate with internal departments to resolve customer issues. You will assist in the processing of operational processes in the broker or asset management area. You will coordinate tasks with internal teams and external partners. You will support the team in special projects. You will learn to build and maintain sustainable customer relationships and develop into a competent contact person for our customers.

Qualifikationen

You are enrolled in a Bachelor's or Master's program in Germany and have an interest in financial markets. You are available for a four-week on-site training period in Munich or Berlin. You impress in customer contact through service orientation and attention to detail. You work proactively and independently. You have very good German (C2 level) and English (C1 level) language skills in speech and writing. Previous professional experience from internships or work as a student assistant is a plus. Availability of 16-20 hours per week.

Zusätzliche Informationen

Become part of one of the fastest growing and most visible fintech startups in Europe and create an innovative service that has a significant impact on the lives of our customers. Work with an international, diverse, inclusive, and growing team that loves to develop the best products for our customers. All internships are equally valued: We also compensate mandatory internships. Work in our central office in Munich or Berlin. Internal knowledge sharing sessions beyond the borders of your team. Productive work with the latest hardware and tools. Free subscription to the Prime+ Broker.