Junior Client Success Associate (m/f/d)

Junior Client Success Associate (m/d/f)

Scalable Capital is a leading digital investment and banking platform with a full banking license, enabling people in Europe to manage their finances independently. With the Scalable Broker, customers can invest in stocks, ETFs, cryptocurrencies, and derivatives affordably, easily, and professionally, and set up savings plans. The digital wealth management Scalable Wealth offers professional investment in ETF portfolios, which is also used by banks and other B2B partners as a white-label solution. Attractive interest rates, loans, and private equity round out the offer. With the European Investor Exchange, Scalable Capital offers a stock exchange specifically for private investors. More than one million customers have collectively invested over 30 billion euros on the platform. Scalable Capital was founded in 2014 and today employs more than 700 staff in Munich, Berlin, Vienna, Milan, and London. Together with the founder and management team around Erik Podzuweit and Florian Prucker, they work on a new generation of financial services.

Our company values guide us every day in our work and collaboration. To learn more about them, find our values here (English).

Job Description

You are a reliable contact person for our existing customers as well as for those interested in our services and support them professionally by phone, email, or chat. For complex issues, you coordinate with the relevant departments and partners to ensure timely and solution-oriented support. If necessary, you forward inquiries to our Tier 2 Support. You are responsible for ensuring the satisfaction of our customers and actively strengthen customer loyalty. You continuously expand your financial expertise through internal training and self-initiative. You use customer feedback to identify improvement potentials in our product and internal processes.

Qualifications

You have "first" experience in customer contact, we are also happy about lateral entrants and/or graduates. Customer orientation and team capability are your top priorities. You are characterized by your friendly and positive nature and your solution-oriented way of thinking. You have very good German (at least C1) and good (at least B2) English skills in both speaking and writing.

Additional Information

Become part of one of the fastest growing and most visible fintech startups in Europe and create an innovative service that has a significant impact on the lives of our customers. Scalable Capital offers a varied job across all channels, with our customers always at the center. You will have the opportunity to work in an international, diverse, inclusive, and growing team that loves to develop the best products for our customers. Work in our central office in Munich or Berlin. Productive work with the latest hardware and tools. Internal knowledge sharing sessions beyond the boundaries of your team, as well as internal career development training and a personal education budget for external events. Flexible vacation days model and the possibility to work abroad. Benefit from an attractive compensation package and company pension plan. Monthly contribution of 50% to the 'Germany Ticket'. Free subscription to the PRIME+ Broker. With Urban Sports Club you can exercise flexibly and at a discount as part of our team.