Junior Client Success Associate (m/f/d)

Junior Client Success Associate

Scalable Capital is a leading digital investment and banking platform with a full banking license and enables people in Europe to manage their finances themselves. With the Scalable Broker, customers can affordably, easily, and professionally invest in stocks, ETFs, cryptocurrencies, and derivatives, and set up savings plans. The digital wealth management Scalable Wealth offers professional investment in ETF portfolios, which is also used by banks and other B2B partners as a white-label solution. Attractive interest rates, loans, and private equity round out the offer. With the European Investor Exchange, Scalable Capital offers a stock exchange specifically for private investors. More than one million customers have together more than 30 billion euros on the platform. Scalable Capital was founded in 2014 and today employs more than 700 employees in Munich, Berlin, Vienna, Milan, and London. Together with the founder and management team around Erik Podzuweit and Florian Prucker, they work on a new generation of financial services.

Visit our Finanzblog or check out our social media channels to learn what our expert teams have to say.

Our company values guide us every day in our work and collaboration. To learn more about them, find our values here (English).

Stellenbeschreibung

You are a reliable contact person for our existing customers as well as for those interested in our services and support them professionally by phone, email, or chat. For complex requests, you coordinate with the relevant departments and partners to ensure timely, solution-oriented support. If necessary, you forward inquiries to our Tier 2 support. You take responsibility for ensuring the satisfaction of our customers and actively strengthen customer loyalty. You continuously expand your financial expertise through internal training and self-initiative. You use customer feedback to identify improvement potentials in our product and internal processes.

Qualifikationen

You have "first" experience in customer contact, we are also happy to welcome cross-entrants and/or graduates. Customer orientation and team capability are your top priorities. You are characterized by your friendly and positive nature and your solution-oriented approach. You have very good German (at least C1) and good (at least B2) English skills in speech and writing.

Zusätzliche Informationen

Become part of one of the fastest growing and most visible fintech startups in Europe and create an innovative service that has a significant impact on the lives of our customers. Scalable Capital offers varied work across all channels, with our customers always at the center, and the opportunity to work with an international, diverse, inclusive, and growing team that loves to develop the best products for our customers. Work in our central office in the middle of Munich or Berlin. Productive work with the latest hardware and tools. Internal knowledge sharing sessions beyond the borders of your team as well as internal career development training and a personal education budget for external events. Flexible vacation day model and the possibility to work abroad. Benefit from an attractive compensation package and company pension plan. Monthly contribution of 50% to the 'Deutschland Ticket'. Free subscription to the PRIME+ Broker. With Urban Sports Club you can flexibly and at a discount sport as part of our team.