Customer Service Manager Account Services (m/w/d) German Speaking

Customer Service Manager Account Services (m/w/d) German Speaking

Scalable Capital is a leading digital investment and banking platform with a full banking license, enabling people in Europe to manage their finances independently. With the Scalable Broker, customers can invest in stocks, ETFs, cryptocurrencies, and derivatives affordably, easily, and professionally, and set up savings plans. The digital wealth management Scalable Wealth offers professional money management in ETF portfolios, which is also used by banks and other B2B partners as a white-label solution. Attractive interest rates, loans, and private equity round out the offer. With the European Investor Exchange, Scalable Capital provides a stock exchange specifically for private investors. More than one million customers have together more than 30 billion euros on the platform. Scalable Capital was founded in 2014 and today employs more than 700 staff in Munich, Berlin, Vienna, Milan, and London. Together with the founder and management team around Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Start your journey in our customer service!

Currently, our customer service consists of 1st-, 2nd-, and 3rd-level support, where the complexity of customer inquiries differs by level. This position is assigned to the 2nd-level support. Additionally, our client service is divided into two teams that cover different topics. This position focuses on the Account Service area.

If you apply for this position and we determine that your qualifications are better suited for another position in our customer service, we will consider you for that role as well. We look forward to your application and to welcoming you to our Client Success team.

Job Description

This position is offered in Munich and Berlin.

• You are a reliable contact for our existing customers as well as for interested parties in our services via phone and email.
• For more complex questions, you connect with other departments to quickly find a solution.
• You independently manage the satisfaction and binding of our customers on topics such as account management, payment traffic, refunds, and technical issues.
• You continuously expand your expertise in the financial sector through internal training and personal interest.
• You use the feedback from our customers to identify improvement potentials for our product and internal processes. You work closely with the Product and Operations departments.

→ This position is initially limited to two years.

Qualifications

• You have a completed education.
• Experience in finance/banking/insurance is a plus.
• You have an affinity for capital market products and digital solutions.
• You impress with your friendly and solution-oriented approach.
• You can work diligently and detail-oriented under time pressure.
• You have very good German (C1) and good English skills in speech and writing.

Additional Information

• Become part of one of the fastest growing and most visible fintech startups in Europe and create an innovative service that has a significant impact on the lives of our customers.
• Scalable Capital offers varied work across all channels, where our customers are always at the center, and the opportunity to work with an international, diverse, and growing team that loves developing the best products for our customers.
• Work in our central office in the heart of Munich or Berlin.
• Productive work with the latest hardware and tools.
• Internal knowledge sharing sessions beyond the boundaries of your team, as well as internal career development training and a personal education budget for external events.
• Flexible vacation day model and the possibility to work abroad.
• Benefit from an attractive compensation package and company pension plan.
• Monthly contribution of 50% to the 'Germany Ticket'.
• Free subscription to the PRIME+ Broker.
• With Urban Sports Club, you can flexibly and at a discount work out as part of our team.
• Shift model with working hours from Monday to Friday between 8-20h.

If your qualifications are better suited for another position, we will consider you for that role as well. We look forward to your application and to welcoming you to our Client Success team.

Our company values form the foundation for excellent customer service and a great working environment. To prepare yourself for your cultural interview, read our values (here).

We look forward to your application!