Representative, Customer Service - Temporary 12 Months

Customer Service Representative

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

Overview of the role: Saputo Dairy Products Canada is seeking a passionate Customer Service Representative. Reporting to the Supervisor, Customer Service, this role will act as a Company ambassador and liaison between our valuable customers and internal departments, in a fast-paced, team environment.

Salary: Minimum $21.50 per hour (schedule: Monday-Saturday)

Salary offers will vary commensurate with experience, education, skills, and training.

We support and take care of our employees and their families by offering:

• Benefit coverage with group insurance
• Group retirement plan with employer contribution
• Telemedicine and assistance program for employees and their families
• Opportunity to contribute to a collective RRSP & TFSA
• Training and development programs
• Saputo Flex Program, flexible work environment (schedule/location) according to department needs
• Organized activities for employees and their families
• Advantageous discounts on Saputo products

How you will make contributions that matter:

• Working cross functionally with distribution, warehousing, supply chain & sales
• Participate in driving customer value, above and beyond sales
• Assisting team members with related duties such as special deliveries, delivery planning, promotional and holiday planning; special projects as required or assigned
• Keying orders, route verifications, handling customer inquiries in a timely manner
• Display competence, courtesy, and professionalism at all times
• Support and maintain Saputo Dairy Products Canada G.P.'s quality standards

You are best suited for the role if you have the following qualifications:

• Grade 12 or equivalent
• Solid knowledge of Microsoft Office applications
• One-year experience in a telephone sales / customer service environment preferred
• Strong communication and interpersonal skills; excellent telephone manner is essential
• Excellent data entry skills – speed and accuracy a must
• Strong time-management, organizational, analytical and leadership skills
• Ability to multitask in a dynamic environment both independently and as part of a team
• Ability to work under pressure and establish priorities
• Bilingual (French) an asset (not a requirement)

This year, Saputo is celebrating 70 years of passion and craftsmanship! In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence. Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.