SAP Ixp Intern - Business Suite CSM Operations

SAP Internship Experience Program

The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three Reasons To Intern At Sap

Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What You'll Do

Position title: SAP iXp Intern - Business Suite CSM Operations

Location: Newtown Square or East Coast Areas (Hybrid)

Contract period: 6 months (extendable)

Working hours: 40 hours/week

As a Business Suite CSM Operations Intern, you will engage directly with global Solution Area and Post Sales leaders to define the operating cadence and execution priorities to be driven worldwide for the SAP Solution Areas. CSM Operations focuses on the successful creation, deployment, and execution of sales supporting processes, tools, and services across all Customer Success (CS) areas (incl. License, Services, and Renewals). As a Operations Intern, you are a critical point of success to the CS Operations ability to transform operations into a service-driven business. You are also expected to be a thought leader and strong influencer to enable operational excellence throughout the end-to-end execution of the operations portfolio in the field. You do so by performing the following tasks:

• Understand your business in terms of field requirements, Go-to-Market, and operational processes to influence the successful alignment between them to define effective strategies with high impact execution. Identify opportunities to simplify business alignment and direction.
• Accelerate adoption: Simplify the approach and packaging for easier comprehension by stakeholders. Define priorities, articulate the steps for change, and collaborate with the Centers of Expertise on rollout plans.
• Accelerate decision-making: Interpret information, leverage insights, and utilize the right tools to provide strategic guidance, establish governance models and push recommendations to sales leaders and COOs.
• Be a role model for efficient execution: Establish accountability for effective end-to-end execution including the collaboration with respective services and the extended Business Partner community. Execute towards operational efficiency and excellence, understanding the foundation and tools, overcoming barriers to success, and enabling peers to deliver with focus.
• Showcase Expertise: through special projects, proactively position yourself to take the lead, inspire peers to join your effort, and drive outcome that may transform processes. Communicate respective results with the appropriate detail

What You Bring

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

A solid perspective related to operational processes, tools, and services. As well as, insights related to Post Sales Planning, Adoption & Consumption Management, Performance Management and Go-to-Market. Primary responsibilities in this role are:

• Assist Business Suite CSM Operations team in operational reviews to assess quarterly performance across regions and solutions.
• Leverage SAP software to provide additional insight and intelligence around sales data.
• Develop deeper level insights on regional Adoption and Consumption Pefromance for key stakeholders.
• Facilitate standardization of reporting across all six global regions.
• Innovate and conceptualize new reporting to foster actionable insight for supported businesses.
• Understand and summarize Adoption and Consumption performance and Renewals forecast for executive audience.
• Collaborate with enterprise analytics teams to automate and scale reporting to other business areas.
• Provide an external perspective on the team's activities to help drive the innovation agenda

If this sounds like you, do you also bring:

• Educational requirements: Bachelor's degree in Business Administration, Data Analytics, or equivalent background.
• Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor's, master's or JD/PhD program.
• Willingness to learn and adapt.
• Critical thinking and problem solving.
• Strong GTM and sales strategy business acumen (e.g., quota/territory strategy, compensation strategy, deal selling and proposal strategies).
• Ability to effectively create business proposals and communicate them
• Microsoft suite savy (excel, power point, power BI)

Meet Your Team

Together with the SAP Business Suite Operations team, you will work across SAP to drive the overall performance of the business. This includes engaging with experts in other areas such as Finance, HR, Development, and Marketing. You will also be part of a much larger and diverse Operations community which works across all regions and many countries to deliver excellence for SAP

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