SAP I&CX Industries Ixp Intern - Technical Support

SAP I&CX Industries Ixp Intern - Technical Support

Our Technical Support I&CX organization is seeking an intern to join our team and assist in supporting our global customers. As a member of our team, you will have the opportunity to develop a wide range of technical and soft skills, as well as gain insights into various business processes. This internship provides an excellent platform for growth and learning in a dynamic and supportive environment.

Position title: SAP I&CX Industries Ixp Intern - Technical Support

Location: SAP Labs Latin America - São Leopoldo, Brazil (hybrid - 3 weekdays at the office)

Expected start: September 2025

What you'll do:

• Provide remote technical support to global customers via support system, chat or calls.
• Help with troubleshooting, root cause analysis, and deliver solutions.
• Support the management of critical situations towards a positive outcome to the customer needs.
• Report errors which require code corrections to development teams.
• Contribute to the creation, enhancement, and sharing of internal and external documentation.
• Participate in local or global projects.

What you bring:

• Currently enrolled as an undergraduate student, ideally in IT/Computer Science, Engineering, or a related field.
• Familiarity with ABAP or any similar Object-Oriented Programming Language.
• Ability to analyze system logs, error messages and debugging to identify errors.
• API Troubleshooting and Connectivity: Knowledge of APIs and integration protocols to ensure seamless data exchange.
• Fluent or advanced proficiency in English.
• Strong verbal and written communication abilities.
• Ability to work under pressure.
• Eager to learn new technologies and tools.

Nice to have:

• Exposure to ERP systems like SAP S/4 or SAP ECC
• Experience in customer technical support delivery
• SAP Business Technology Platform knowledge
• EDIFACT Expertise
• Understanding of Utilities and its processes
• Regulatory Knowledge
• SAP S/4HANA Utilities Technical Expertise
• Knowledge on Subscription-Based Models
• Knowledge on customer and supplier complaint processes

Meet your team:

Our SAP Industries Support team is composed mainly of professionals with a software development background, trained and certified in Cloud Operations. We operate globally, providing 24/7 support to ensure successful project delivery for our customers. Collaborating in a partner model, we work closely with technical staff to assist our customers in navigating today's complex selling environment with SAP Industries innovative solutions.

We are SAP:

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise:

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.