Customer Success Manager - SAP Academy For Customer Success - JAPAN

Customer Success Manager (CSM)

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Customer Success Manager (CSM) Responsibilities:

Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers. The focus of this position is twofold: to maximize the return-on-investment customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAP's business performance. Your end-goal? To help companies of all sizes solve their unique challenges – and run simpler.

As a CSM within the SAP Academy for Customer Success, you will be responsible to:

• Successfully complete a 10-month learning-apply program that enhances your support into the CSM role, a critical customer facing function within our dynamic Customer Success board area.
• Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

CSM focus areas: Digital Supply Chain (DSC), Business Technology Platform (BTP)

What you'll bring:

• 2-3 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that include resolution and escalation management.
• Role Specific Skills: customer value proposition, customer success management, technology solution adoption, customer engagement, relationship building.
• Foundational Skills: Complex problem solving, collaboration, creative thinking, customer focus, effective communication, emotional intelligence, learning agility, business acumen, artificial intelligence, resilience, English and Japanese language.

About SAP Academy for Customer Success:

The SAP Academy for Customer Success is a world-class training program that develops our next generation customer-facing workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP. Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits. The SAP Academy for Customer Success has shifted to a hybrid work model with a 50% in-office expectation. There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2026. This decision will be made in Q1 2026.