Asociado Ejecutivo De Ventas Y Customer Success - Programa De Inclusión Laboral

Executive Sales and Customer Success Associate

SAP is committed to inclusion, diversity, and equality, using technology to drive innovation and competitiveness in society. As a global leader in enterprise software, SAP helps organizations face challenges with efficiency and productivity. The company values diverse skills and seeks to create an equitable and inclusive work environment where employees can grow and achieve success.

This program invites people who identify as people with disabilities, neurodivergent, black, or from other ethnic groups to join SAP by applying to this offer. Registration does not prevent candidates from exploring other opportunities within SAP.

If you need any specific adaptation or special assistance to ensure your success in the interview process, let us know in advance. Send an email with your request to the Recruiting Operations Team: Careers@sap.com.

General Description

The Executive Sales and Customer Success Associate is responsible for supporting SAP’s efforts in sales, customer success, and relationship management in assigned territories.

In this entry-level position, the person will work closely with senior sales and customer success teams, helping to build and maintain relationships with current and potential clients.

The role focuses on identifying sales opportunities, ensuring the successful adoption of SAP solutions, and fostering customer growth and satisfaction, contributing to the long-term success of the company-client relationship.

Career Level Description

Responsibility: Execute assigned tasks and support sales and customer success activities. Operate under supervision and progressively gain more independence in managing client relationships.

Complexity: Solve routine problems within a structured framework and departmental guidelines, with guidance available for more complex situations.

Experience: General knowledge in sales, customer success, and CRM tools/processes.

Communication: Foster collaborative relationships within the team and with other areas, communicating information clearly and providing constructive feedback in a timely manner.

Responsibilities and Key Tasks

1. Sales and Business Development

• Support Account Executives and Customer Success Partners in building and maintaining client relationships and generating a solid sales pipeline.
• Focus on value-based sales, understanding customer needs and presenting appropriate SAP solutions.
• Participate in business case preparation, opportunity identification, and prospect qualification to support sales advancement.
• Participate in SAP promotions, campaigns, and events to generate leads and increase client interaction in the assigned territory.

2. Customer Success and Solution Adoption

• Support customer success initiatives, ensuring clients derive value from SAP solutions and achieve business objectives.
• Monitor the adoption and use of SAP solutions, tracking metrics and results to ensure continuous satisfaction.
• Work with internal teams to address client concerns and ensure effective resolution of issues, acting as a first point of escalation.
• Help create and execute success plans to maximize the adoption of SAP solutions and their impact on business.

3. Opportunity and Lead Management

• Support the qualification, tracking, and management of opportunities through CRM systems, ensuring effective transitions to sales teams.
• Help manage opportunities and accelerate the sales cycle, ensuring a smooth transition to account development teams.
• Contribute actively to lead generation campaigns, ensuring strategic alignment with sales and management teams.

4. Relationship Management

• Develop and maintain strong relationships with clients and partners, ensuring long-term satisfaction and commitment.
• Collaborate with internal teams, including product, marketing, and sales, to ensure SAP solutions meet client expectations.

5. Training and Professional Development

• Participate in SAP training programs, obtaining certifications to build a solid foundation in SAP solutions and sales processes.
• Seek mentorship and feedback from senior professionals, improving skills in project management, client relations, and executive communication.
• Develop a comprehensive understanding of sales, customer success, and the SAP ecosystem, contributing more effectively to business development.

Requirements and Skills

• Skills: Strong competencies in communication, analytical thinking, and problem-solving, with the ability to adapt quickly in a dynamic environment.
• Attributes: Self-motivated, collaborative, with a positive attitude, integrity, creativity, and a strong desire for learning.
• Technical Knowledge: Familiarity with CRM systems (SAP or similar), Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), and other business tools.

Experience and Education Requirements

• Experience: 0 to 5 years in sales, customer success, business development, or related fields, including internships or sales training programs.
• Languages: Fluency in English (other languages are an advantage).
• Education: Bachelor’s degree in areas such as Business Administration, Accounting, Finance, Information Systems, Engineering, Human Resources, or Business.

Why Join SAP?

At SAP, we are committed to innovation, diversity, and personal and professional growth, promoting an inclusive environment across different cultures and regions. As a global leader in enterprise software, our mission is to make the world work better and improve people’s lives.

Join us, where you will be part of a dynamic and collaborative environment, helping clients succeed with SAP solutions.

Excited to start your journey at SAP? Apply today with your resume in English and bring your authenticity to our team!

SAP’s Diversity Commitment

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status, or disability.

Compensation Range Transparency

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to applicable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits.