Asociado Ejecutivo De Ventas Y Customer Success - Programa De Inclusión Laboral

Executive Associate Sales And Customer Success

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

The Executive Associate Sales And Customer Success is responsible for supporting SAP's efforts in sales, customer success, and relationship management in assigned territories. In this entry-level position, the person will work closely with the senior sales and customer success teams, helping to build and maintain relationships with current and potential clients.

The role focuses on identifying sales opportunities, ensuring the successful adoption of SAP solutions, and fostering customer growth and satisfaction, contributing to the long-term success of the company-client relationship.

Career Level Description

• Responsibility: Execute assigned tasks and support sales and customer success activities. Operate under supervision and progressively gain more independence in managing client relationships.
• Complexity: Solve routine problems within a structured framework and departmental guidelines, with guidance available for more complex situations.
• Experience: General knowledge in sales, customer success, and CRM tools/processes.
• Communication: Foster collaborative relationships within the team and with other areas, communicating information clearly and providing constructive feedback in a timely manner.

Key Responsibilities and Tasks

1. Sales and Business Development

• Support Account Executives and Customer Success Associates in building and maintaining client relationships and generating a solid sales pipeline.
• Focus on value-based sales, understanding client needs and presenting appropriate SAP solutions.
• Participate in the preparation of business cases, identification of opportunities, and qualification of prospects to support the advancement of sales.
• Participate in SAP promotions, campaigns, and events to generate leads and increase client interaction in the assigned territory.

2. Customer Success and Solution Adoption

• Support customer success initiatives, ensuring that customers derive value from SAP solutions and achieve their business objectives.
• Monitor the adoption and use of SAP solutions, tracking metrics and results to ensure continuous satisfaction.
• Work with internal teams to address customer concerns and ensure effective resolution of issues, acting as the first point of escalation.
• Help in the creation and execution of success plans to maximize the adoption of SAP solutions and their impact on business.

3. Opportunity and Lead Management

• Support the qualification, tracking, and management of opportunities through CRM systems, ensuring effective transitions to sales teams.
• Help in the management of opportunities and the acceleration of the sales cycle, ensuring a smooth transition to account development teams.
• Contribute actively to lead generation campaigns, ensuring strategic alignment with sales and management teams.

4. Relationship Management

• Develop and maintain strong relationships with clients and partners, ensuring long-term satisfaction and commitment.
• Collaborate with internal teams, including product, marketing, and sales, to ensure that SAP solutions meet customer expectations.

5. Training and Professional Development

• Participate in SAP training programs, obtaining certifications to build a solid foundation in SAP solutions and sales processes.
• Seek mentorship and feedback from senior professionals, improving skills in project management, client relations, and executive communication.
• Develop a comprehensive understanding of sales, customer success, and the SAP ecosystem, contributing more effectively to business development.

Requirements and Skills

• Skills: Strong competencies in communication, analytical thinking, and problem-solving, with the ability to adapt quickly in a dynamic environment.
• Attributes: Self-motivated, collaborative, with a positive attitude, integrity, creativity, and a strong desire to learn.
• Technical Knowledge: Familiarity with CRM systems (SAP or similar), Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), and other business tools.

Experience and Education Requirements

• Experience: 0 to 5 years in sales, customer success, business development, or related fields, including professional internships or sales training programs.
• Languages: Fluency in English (other languages are an advantage).
• Education: Bachelor’s degree in areas such as Business Administration, Accounting, Finance, Information Systems, Engineering, Human Resources, or Business.

Why join SAP? At SAP, we are committed to innovation, diversity, and personal and professional growth, promoting an inclusive environment across different cultures and regions. As a global leader in enterprise software, our mission is to make the world work better and improve people’s lives.

Join our team, where you will be part of a dynamic and collaborative environment, helping clients succeed with SAP solutions. Excited to start your journey at SAP? Apply today with your resume in English and bring your authenticity to our team!