Asociado Ejecutivo De Ventas Y Customer Success - Programa De Inclusión Laboral

Executive Associate Sales And Customer Success

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP is committed to inclusion, diversity, and equality, using technology to drive innovation and competitiveness in society. As a global leader in enterprise software, SAP helps organizations face challenges with efficiency and productivity. The company values diverse skills and seeks to create an equitable and inclusive work environment where employees can grow and achieve success.

This program invites people who identify as people with disabilities, neurodivergent, black, or from other ethnicities to join SAP by applying to this offer. Registration does not prevent candidates from exploring other opportunities within SAP.

If you need any specific adaptation or special assistance to ensure your success in the interview process, please let us know in advance. Send an email with your application to the Recruiting Operations Team: Careers@sap.com

Overview

The Executive Associate Sales and Customer Success is responsible for supporting SAP’s efforts in sales, customer success, and relationship management in assigned territories.

In this entry-level position, the person will work closely with senior sales and customer success teams, helping to build and maintain relationships with current and potential clients.

The role focuses on identifying sales opportunities, ensuring the successful adoption of SAP solutions, and fostering customer growth and satisfaction, contributing to the long-term success of the relationship between the company and its clients.

Career Level Description

• Responsibility: Execute assigned tasks and support sales and customer success activities. Operate under supervision and progressively gain more independence in managing client relationships.
• Complexity: Solves routine problems within a structured framework and departmental guidelines, with guidance available for more complex situations.
• Experience: General knowledge in sales, customer success, and CRM tools/processes.
• Communication: Fosters collaborative relationships within the team and with other areas, communicating information clearly and providing constructive feedback in a timely manner.

Key Responsibilities and Tasks

1. Sales and Business Development

• Support Account Executives and Customer Success Partners in building and maintaining client relationships and generating a solid sales pipeline.
• Focus on value-based sales, understanding customer needs and presenting appropriate SAP solutions.
• Participate in business case preparation, opportunity identification, and prospect qualification to support sales progress.
• Participate in SAP promotions, campaigns, and events to generate leads and increase customer interaction in the assigned territory.

2. Customer Success and Solution Adoption

• Support customer success initiatives, ensuring customers derive value from SAP solutions and achieve their business goals.
• Monitor the adoption and use of SAP solutions, tracking metrics and results to ensure continuous satisfaction.
• Work with internal teams to address customer concerns and ensure effective problem resolution, acting as the first point of escalation.
• Help create and execute success plans to maximize the adoption of SAP solutions and their impact on business.

3. Opportunity and Lead Management

• Support the qualification, follow-up, and management of opportunities through CRM systems, ensuring effective transitions to sales teams.
• Help manage opportunities and accelerate the sales cycle, ensuring a smooth transition to account development teams.
• Contribute actively to lead generation campaigns, ensuring strategic alignment with sales and management teams.

4. Relationship Management

• Develop and maintain strong relationships with clients and partners, ensuring long-term satisfaction and commitment.
• Collaborate with internal teams, including product, marketing, and sales, to ensure SAP solutions meet customer expectations.

5. Training and Professional Development

• Participate in SAP training programs, obtaining certifications to build a solid foundation in SAP solutions and sales processes.
• Seek mentorship and feedback from senior professionals, improving skills in project management, client relations, and executive communication.
• Develop a comprehensive understanding of sales, customer success, and the SAP ecosystem, contributing more effectively to business development.

Requirements and Skills

• Skills: Strong competencies in communication, analytical thinking, and problem-solving, with the ability to adapt quickly in a dynamic environment.
• Attributes: Self-motivated, collaborative, with a positive attitude, integrity, creativity, and a strong desire to learn.
• Technical Knowledge: Familiarity with CRM systems (SAP or similar), Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), and other business tools.

Experience and Education Requirements

• Experience: 0 to 5 years in sales, customer success, business development, or related fields, including professional practices or sales training programs.
• Languages: Fluency in English (other languages are an advantage).
• Education: Bachelor’s degree in areas such as Business Administration, Accounting, Finance, Information Systems, Engineering, Human Resources, or Business.

Why join SAP?

At SAP, we are committed to innovation, diversity, and personal and professional growth, promoting an inclusive environment across different cultures and regions. As a global leader in enterprise software, our mission is to make the world work better and improve people’s lives.

Join our team, where you will be part of a dynamic and collaborative environment, helping customers succeed with SAP solutions.

Excited to start your journey at SAP? Apply today with your resume in English and bring your authenticity to our team!

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject