Key Account Manager (KAM)

Key Account Manager (KAM)

Santander is evolving from being a global high impact brand to a technology-driven organization, and people are at the center of this journey. Together, we are leading a customer-centric transformation that values disruptive thinking, the courage to challenge the possible, and the ability to innovate.

This is more than a strategic change: it is an opportunity to grow, learn, and make a real impact.

Our mission is to help more people and businesses thrive. We adopt a strong risk culture and expect all our teams to take a proactive and responsible approach to risk management.

Santander Consumer Finance focuses on business development related to consumer financing products, sales channels, and commercial agreements with car manufacturers or retail distribution chains, as well as commercial functions linked to direct sales (branches, call centers, or digital channels) and indirect sales (through third parties).

The impact you will generate

Santander Consumer Finance is looking for a Key Account Manager (KAM) based in Boadilla del Monte (Madrid). The person who joins will be responsible for managing, developing, and consolidating strategic relationships with automotive manufacturers' brands and their dealership networks, in order to drive the business of financing, insurance, and associated services of Santander Consumer Bank. The position requires fluid communication with different levels of the client, including direct interaction with the brand's executive team, ensuring strategic alignment and the achievement of commercial objectives.

We are redefining the way we work through innovation, state-of-the-art technology, collaboration, and the freedom to explore new ideas.

In this position, your main responsibilities will include:

1. Strategic management of the relationship with OEMs

Act as the main point of contact between the brand and Santander Consumer.

Coordinate and manage the interaction with the brand's executive team to ensure understanding of their strategic priorities and their appropriate operational deployment.

Develop strong and trustworthy relationships with commercial, marketing, after-sales, and management personnel.

Drive joint growth plans, commercial campaigns, and loyalty programs.

2. Business development and negotiation

Identify opportunities for improvement in financial penetration, credit sales, leasing, renting, and value-added products.

Negotiate commercial agreements, economic conditions, and annual objectives with the brand.

Analyze results by channel (dealerships, corporate sales, remarketing, etc.) and propose optimization actions.

3. Coordination with the dealership network

Monitor the commercial performance of the network linked to the brand: penetration, activation, profitability, and compliance with KPIs.

Detect specific needs in the network and coordinate internal solutions.

Facilitate communication between the brand, commercial delegate, and dealerships to ensure the correct deployment of the financial strategy.

4. Internal alignment and multidisciplinary management

Work closely with internal areas of Management Control, Risk, Legal, Operations, Technology, and Marketing.

Convey to the organization the strategic requirements of the manufacturer and coordinate their implementation.

Participate in the launch of new financial products and ensure their adaptation to the brand.

5. Analysis, reporting, and follow-up

Prepare executive reports for internal management and for the OEM: business evolution, forecast, profitability, penetration, and variations with respect to objectives.

Conduct market analysis, competition, prices, and consumer trends.

Monitor the compliance of ongoing commercial campaigns and actions.

6. Customer experience and continuous improvement

Manage strategic incidents with an impact on the brand or dealership network.

Identify opportunities for improvement in processes, tools, or product to enhance customer satisfaction.

Drive digitalization and efficiency projects aimed at improving the dealership and end customer experience.

What you will bring to the team

Our people are our greatest strength. Each person contributes with unique perspectives that make us stronger as a team and as an organization. We value who you are and empower what you bring.

The following requirements represent the essential knowledge, skills, and competencies for this position.

Professional experience

Minimum 8 years of experience in automotive, consumer financing, commercial banking, or large account management. (mandatory)

Desirable previous experience with dealership networks or automotive manufacturers.

Education

University degree in Business Administration, Economics, Engineering, or similar. (mandatory)

Languages

Fluent English. (mandatory)

We value your impact

Your contribution matters, and we recognize it. At Santander, you can expect a fair and competitive compensation package that reflects your impact and the value you will deliver.

Growth without limits. We empower our teams with global opportunities and extensive career paths to reach further.

Flexibility that works. Enjoy a hybrid work model—some days remote and others in the office with your team—along with flexible hours.

Continuous learning. Access hundreds of courses on our platforms, including exclusive access to our global training space: Santander Open Academy (www.santanderopenacademy.com).

Competitive rewards. Receive a highly competitive salary plus a bonus for your achievements, to motivate you to keep growing with us.

Financial benefits. Gain access to preferential banking conditions, special interest rates on loans, life insurance, and more.

Your health is our priority. Through BeHealthy, our global well-being program, we promote comprehensive well-being: physical, emotional, social, and financial.

Family comes first. We know your family is everything. That's why we offer childcare support and family programs designed for every stage of life.

Always by your side. Access Santander Contigo, our program for employees and their families that offers legal advice, emotional support, and management services.

Extra benefits. Gym/WellHub, medical center in several of our facilities, meal subsidy, parking, shuttle service in different points of Madrid, plus exclusive discounts and offers for Santander employees. And this is just the beginning… we will tell you much more when you join us!

We are here to keep your motivation, help you achieve your goals, and celebrate your achievements at every step of the way.

Compliance local

Santander prides itself on being an organization that offers equal opportunities regardless of age, gender, disability, marital status, race, religion, or sexual orientation. We are committed to providing an inclusive and accessible selection process for all individuals.

And now what?

If everything you have just read fits with you, apply and join our team.

Ready to take the next step?