Customer Experience Partner Dermatology Drug Program (sales Representative)

Customer Experience Partner Dermatology Drug Program

As a Customer Experience Partner Dermatology Drug Program within our Immunology team, you'll orchestrate all customer interactions using diverse messages and channels to deliver superior customer experiences to healthcare professionals and inspire them to provide the best solutions for patients. Ready to get started?

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Immunology team, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Consistently achieve sales objectives (units, value, market share) of the promoted product portfolio in your area
• Act as a bridge between customer engagement functions
• Lead and develop health communities to best serve patients
• Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication
• Collaborate with Customer Engagement to tailor customer journeys that address needs and solve pain points
• Own and adapt communication with customers to meet their specific needs
• Implement and manage customized activation strategies across all channels to ensure optimal customer experience

Experience:

• Minimum 3 years as a Medical Representative in a pharmaceutical company in Poland; experience working with hospital-based physicians and proven track record in delivering group presentations in hospital wards.
• Knowledge of working with drug programs would be a great asset
• Knowledge of working in therapeutic areas specific to Atopic Dermatitis (AD) (Dermatologists, Pediatricians)

Soft and technical skills: Sales management and scientific knowledge; strategic analysis and planning capabilities; project management skills; strong interpersonal skills to negotiate, communicate, present, and persuade; excellent collaboration and analytical skills; ability to prioritize and work on own initiative with quality decision-making; valid driving license category B

Education: University degree, preferably in biology, biotechnology, chemistry, or pharmacy

Languages: Polish – full professional proficiency; English language knowledge will be an asset

Help transform care for patients with immune challenges, delivering breakthrough treatments that bring hope to those with the highest unmet needs

Work at the intersection of science and customer experience, using AI-driven insights and digital innovation to deliver best-in-class engagement

Develop your career with opportunities to grow across functions and regions in a purpose-driven environment

Make a direct impact on patient lives by building meaningful relationships with healthcare professionals and shaping treatment journeys

Collaborate with diverse, talented teams across market access, medical, and customer engagement functions

Thrive in a workplace where diversity, equity, and inclusion are at the core, with programs that celebrate every voice

Develop your career through cross-functional collaboration with medical, market access, and sales teams, with opportunities to grow across the organization.

Shape the future of customer engagement using digital tools, CRM platforms, and data-driven insights that enhance the customer experience.

Thrive in a purpose-driven environment where your work directly contributes to improving patients' lives and advancing disease awareness.

Enjoy a comprehensive benefits package that supports your well-being, including flexible working options, top-tier healthcare, and 14 weeks of gender-neutral parental leave.

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.