Customer Experience Partner Drug Program (medical Representative)

Customer Experience Partner Drug Program (KAM)

As a Customer Experience Partner Drug Program (KAM), your key purpose is to orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience to HCPs and inspire them to provide best solution for the patients in the frame of Rare Disease drug program.

About Sanofi

We are an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Consistently achieve sales objectives (units, value, MS) of the promoted product portfolio in your area
• Act as a bridge between commercial and customer engagement (CE) functions.
• Lead and develop health communities to best serve patients.
• Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication.
• Collaborate with Customer Engagement (CE) to tailor customer journeys that address needs and solve pain points.
• Own and adapt communication with customers to meet their needs.
• Collaborate with team CE/GTMC/Medical to define an effective customer experience vision and contribute to co-creation of strategy & operational plans to be implemented with excellence in a specific geographical area & customer segment.
• Implement and manage customized activation strategies across all channels to ensure optimal customer experience.

About you

Experience and knowledge:

• Experience as a Medical Representative in Pharmaceutical company in Poland
• Experience working with hospital-based physicians (not only outpatient clinics); experience in delivering group presentations in hospital wards
• Sales management and scientific knowledge
• Strategic analysis and planning
• Project management skills
• Interpersonal skills to negotiate, communicate, present, persuade;
• Collaboration skills
• Good analytical skills
• Ability to prioritize; ability to work on their own initiative and make quality decisions
• Driving license cat B

Languages:

• English language knowledge will be an asset
• Polish - Full professional proficiency

Education:

• University degree preferably Biology, Biotechnology, Chemistry, Pharmacy

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.